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Colleen Cool, Professor

   Rosenthal 246
  Graduate School of Library and Information Studies
  Queens College, City University of New York
  Phone: (718) 997-3788
  Fax: (718) 997-3797




GSLIS Faculty & Administrative Positions

        Departmental Chair and Director  (July 1, 2013-Present)
        Professor (2012 – Present)
        Associate Professor (2002 – 2012)
        Assistant Professor (1997-2002) 


​Rutgers University, SCILS – New Brunswick, N.J. Communication, Information & Library Studies

M.L.S. (1991) Rutgers University, SCILS – New Brunswick, N.J. Library Science

M.A. (1979) University of Pennsylvania, Annenberg School for Communication – Philadelphia, PA, Communication

B.A. (1976) Rutgers University – New Brunswick, N.J. Psychology and Sociology

Research & Professional Interests

Dr. Cool joined the faculty in 1997, after completing the Ph.D. in Communication, Information & Library Studies from Rutgers University. She also holds an M.L.S. from Rutgers, and a Master’s degree in Communication from the University of Pennsylvania. In the GSLIS, Dr. Cool regularly teaches LBSCI 709 (Research in Library & Information Studies) LBSCI 753 (Digital Libraries) and LBSCI 754 (Human-Computer Interaction). Professor Cool maintains an active research agenda, with a focus on studies of human information behavior, in particular help-seeking interactions. Her research has been federally funded by the Institute for Museum & Library Services. During summer 2011 Dr. Cool was an invited lecturer at Nankai University in Tianjin, China, where she presented results of her help-seeking research. Dr. Cool is the co-editor, with Dr. Ng, of the forthcoming book, Recent Advances in the Design, Construction and Evaluation of Digital Libraries, to be published in 2012 by IGI Global. She and Dr. Ng have also been named co-editors of the International Journal of Digital Library Systems. In 2012, Cool & Ng received a faculty research enhancement grant from the Queens College Division of Social Sciences to support their current study of frustration behaviors during information seeking in digital libraries. An overview of this project was presented in June 2012 at the conference Libraries in the Digital Age, held in Zadar, Croatia. Apart from the GSLIS,  Dr. Cool is a literacy volunteer with Pro-literacy of America, and an active member of the National Organization of Italian American Women.


 Office Information


Rosenthal Library Room 254
Phone (718) 9973790 
Fax (718) 997-3797

Director and Chair
Dr. Colleen Cool
(718) 997-3790

Vice Chair
Dr. Kwong-Bor Ng
(718) 997-3790

Graduate Advisor for Library Media
Specialist & Coordinator of
Library Media Specialist Programs
Dr. Linda Cooper
(718) 997-3790

Graduate Advisor for Admissions
Dr. Claudia Perry
(718) 997-3790

Graduate Advisor for Continuing Students
Prof. Elizbeth Basileo
(718) 997-3790

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