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Training & Technology Solutions helps QC faculty, staff, and students expand their technological knowledge and skills through workshops and training videos. 

Workshops are offered on a monthly basis, although one-on-one sessions can be set up for anyone who cannot attend the scheduled times. Current topics include: 


  • Faculty Center
  • Advisor Center
  • Student Center
  • Course Scheduling
  • Enrollment
  • Campus Community

Microsoft Office 

  • MS Word 2010
  • MS Excel 2010
  • MS PowerPoint 2010
  • MS Publisher 2010
  • MS OneNote 2010
  • MS Outlook 


  • SharePoint is a web-based platform used to build collaborative portals (including QC's) and content management sites. These workshops are designed for Content Editors, who are responsible for maintaining the Internet and Intranet (MyQC) pages for their office or department.

Crystal Reports

  • Crystal Reports is a program that allows you to create targeted reports from database information. These reports allow users to analyze and interpret relevant material without having to sift through the entire database. 

PII & Security Awareness

While we maximize the potential of our digital society, we must protect its resources. In Security Awareness workshops, we discuss: 

  • Information Technology Security Procedures
  • Non-Public University Information
  • Access to University Information
  • Best Practices for Technical Security
  • Best Practices for Physical Security
  • Special Rules for SSN
  • Student Information Protected by FERPA
  • CUNY Breach Reporting Procedure
  • Computer Resources
  • Security Tips

Customer Service

In Customer Service workshops, topics include: 

  • What Higher Ed Customers Want
  • Telephone Techniques
  • The Ten Rules of Customer Service
  • Apple's 5 Steps of Service
  • How to Handle the Irate Customer
  • Determining Customer Needs
  • Dealing with Difficult People
  • Common Courtesy


 Office Information

Lusi Altman
Training Coordinator
Phone: 718-997-5938

Office: I Building, Room 214
Phone: (718) 997-4875


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 Upcoming Workshops

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