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Training & Technology Solutions, a division of the Office of Converging Technologies, helps QC faculty, staff, and students expand their technological knowledge and skills through workshops and training videos. Workshops are offered on a monthly basis; one-on-one sessions can be set up for anyone who cannot attend the scheduled times. Current topics include: 


All members of the QC community should claim their CUNYfirst account. Depending on your status at the college, you will need to learn to use different CUNYfirst tools, such as Faculty Center, Advisor Center, Student Center, Course Scheduling, Enrollment, and Campus Community.

Microsoft Office 

To make sure that everyone on our campus is always prepared, we regularly provide workshops in Word, Excel, PowerPoint, Publisher, OneNote, and Outlook. These Microsoft Office programs are a necessity to performing well in any career, so make sure to take advantage of our monthly training sessions.  


SharePoint is a web-based platform used to build collaborative portals (including QC's) and content management sites. These workshops are designed for Content Editors, who are responsible for maintaining the Internet and Intranet (MyQC) pages for their office or department. 

Crystal Reports

Crystal Reports is a program that allows you to create targeted reports from database information. These reports allow users to analyze and interpret relevant material without having to sift through the entire database.  

Security Awareness

Each year introduces technological advancement in personal computers, smartphones, tablets, and e-readers, making it impossible for our lives to remain untouched by the digital world. While we maximize the potential of our digital society, we must protect its resources. In Security Awareness workshops, we discuss security measures, security exploits, file security, guarding against attacks, proper disposal of computer information, virus protection, and more. 

Learn more about Security Awareness here.  

Customer Service

Customer Service encompasses not only people we work with outside of our office, but also those we work with on a daily basis. In Customer Service workshops, the topics include telephone techniques, rules of customer service, how to handle an irate customer, listening and questioning techniques, and working with others.  

Please note: If there is an area you would like to be trained in that is not mentioned above, please contact us to discuss. We do our best to try to accommodate all training requests, if possible.


 Training & Technology Solutions

Liza Torres

Phone: 718-997-3011

Despina Kouvaros
Assistant Manager

Phone: 718-997-5937

Lusi Altman
Phone: 718-997-5938

Pauline Richard
Phone: 718-570-0459

Office: I Building, Room 214
Phone: (718) 997-4875


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