Navigate Up
Sign In

Login to ...

  
A-Z Index
Home > Information Technology > Training
Training

 

 TRAINING & TECHNOLOGY SOLUTIONS

 

Training & Technology Solutions helps QC faculty and staff expand their technological knowledge and skills through workshops and training videos. 

Workshops are offered on a monthly basis, although one-on-one sessions can be set up for anyone who cannot attend the scheduled times. Current topics include: 

Microsoft Office 

  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Publisher
  • MS OneNote
  • MS Outlook 

SharePoint

  • SharePoint is a web-based platform used to build collaborative portals (including QC's) and content management sites. These workshops are designed for Content Editors, who are responsible for maintaining the Internet and Intranet (MyQC) pages for their office or department. 

PII & Security Awareness

While we maximize the potential of our digital society, we must protect its resources. In Security Awareness workshops, we discuss: 

  • Information Technology Security Procedures
  • Non-Public University Information
  • Access to University Information
  • Best Practices for Technical Security
  • Best Practices for Physical Security
  • Special Rules for SSN
  • Student Information Protected by FERPA
  • CUNY Breach Reporting Procedure
  • Computer Resources
  • Security Tips

Customer Service

In Customer Service workshops, topics include: 

  • What Higher Ed Customers Want
  • Telephone Techniques
  • The Ten Rules of Customer Service
  • Apple's 5 Steps of Service
  • How to Handle the Irate Customer
  • Determining Customer Needs
  • Dealing with Difficult People
  • Common Courtesy


​​
 

 Office Information

 
Lusi Altman
Training Coordinator
Phone: 718-997-5938
Lusi.Altman@qc.cuny.edu

Office: I Building, Room 214
Phone: (718) 997-4875

 

 Register for a Workshop

 
 
RegisterButton.gif

 

 Social Media

 
Facebook_logo.png            

 

 Related Links

 
 
 
Stay Social at QC YouTube Facebook Twitter Gray Bar Calendar MyQC QC Mobile CUNY first Blackboard QC Bookstore

Click each division to view a complete list of its departments


Adult Collegiate Education | English Language Institute | Professional & Continuing Studies
Summer Session | Weekend College | Winter Session



Resources for Combating Sexual Harassment/Sexual Assault (Title IX)

Queens College is CUNY
DirectionsMap  |  Emergency Preparedness  |  Working at QC  |  Student Consumer Info  |  A-Z Index  | 
Queens College, CUNY | 65-30 Kissena Blvd. | Queens, NY 11367-1597 | Phone: (718) 997-5000 Copyright © 2004-