Welcome to Training & Technology Solutions

The Training & Technology Solutions division within the Office of Converging Technologies offers workshops for QC faculty, staff, and students. Topics vary from time to time, based on demand. Workshops are updated on a monthly basis, but if you cannot make a scheduled session, we accept requests for one on one sessions as well.

Topics that we cover include:

CUNYfirst

CUNYfirst stands for Fully Integrated Resources and Service Tools, a new system that is changing how we do everything, from registering students to posting grades. Training for CUNYfirst will be offered as needed to help faculty, staff, and students learn to use the new tools that are available to them. We can also set up classes for groups of people interested in the same issue.

Microsoft Office Word

Microsoft Word 2007 is a popular word processing program. In this basic skills workshop, you will learn how to create, edit, and delete a Word file, among other functions.

Microsoft Office Excel

Microsoft Excel, a commercial spreadsheet application, features calculations, graphing tools, and pivot tables. Training shows participants how to use a grid of cells arranged in numbered rows and lettered columns to organize data, which can be manipulated through arithmetic operations.

Microsoft Office PowerPoint

Microsoft PowerPoint makes it simple to create a presentation involving individual pages--or "slides"--that contain graphics, movies, charts, photographs, clip art, and other objects, as well as text. The presentation can be printed, displayed live on a computer, or navigated through at the command of the presenter.

Microsoft Office OneNote

Microsoft OneNote is designed for note taking, brainstorming, research, searching, collaboration, and collecting random bits of information in one easy-to-manage location.

Microsoft Office Publisher

Microsoft Publisher is a desktop publishing application which allows you to create artistic documents such as brochures, flyers, and newsletters.

SharePoint

Microsoft SharePoint is a web-based technology platform used to build collaborative portals (including QC's), as well as collaboration and content management sites. These workshops are designed for Content Editors who are responsible for maintaining the web pages in their area.

Lotus Notes

Lotus Notes, a multi-user client server application, is used throughout Queens College--mainly for email and calendaring. Faculty, staff, and students need to be familiar with this application.

Customer Service

Customer Service encompasses not only people we work with outside of our office, but people we work closely with on a daily basis. Customer Service can be broken down by:

Telephone Skills: This class identifies inappropriate telephone procedures and provides effective alternate techniques.

Six Common Rules of Customer Service: Learn to avoid a few mistakes that dramatically affect the customer's perception of how he or she is being treated.

The Service Mentality: Practice the specifics of excellent customer service.

That's Just Rude: This workshop establishes how discourtesy is perceived and how it can be avoided.

Please Note: If there is an area you would like to be trained in that is not mentioned above, please contact us to discuss. We will try to accommodate all training requests, if possible.

For more information about any of our workshops, contact Training & Technology Solutions.

Visit us in the I-Building, Room 214 (Monday-Friday 9am-5pm)

Call us at (718) 997-4875

Email us at training@qc.cuny.edu