WELCOME TO TRAINING & TECHNOLOGY SOLUTIONS
Training & Technology Solutions, a division of
the Office of Converging Technologies, helps QC faculty, staff, and
students expand their technological knowledge and skills through workshops and
training videos. Workshops are offered on a monthly basis; one-on-one
sessions can be set up for anyone who cannot attend the scheduled times. Current topics include:
All members of the QC community should claim their CUNYfirst account. Depending on your status at the college, you will
need to learn to use different CUNYfirst tools, such as Faculty
Center, Advisor Center, Student Center, Course Scheduling, Enrollment,
and Campus Community.
To make sure that everyone on our campus is
always prepared, we regularly provide workshops in Word, Excel, PowerPoint, Publisher,
OneNote, and Outlook. These Microsoft Office programs are a necessity to performing well
in any career, so make sure to take advantage of our monthly
SharePoint is a web-based platform used
to build collaborative portals (including QC's) and content management sites.
These workshops are designed for Content Editors, who are responsible for
maintaining the Internet and Intranet (MyQC) pages for their office or department.
Crystal Reports is a program that allows you to create targeted reports from database information. These reports allow users to analyze and interpret relevant material without having to sift through the entire database.
Each year introduces technological advancement in
personal computers, smartphones, tablets, and e-readers, making it
impossible for our lives to remain untouched by the digital world. While we maximize the potential of our digital society, we must protect its resources. In Security
Awareness workshops, we discuss security measures, security exploits, file security, guarding against attacks, proper disposal of
computer information, virus protection, and more.
Learn more about Security Awareness here.
Customer Service encompasses not only people we work with
outside of our office, but also those we work with on a daily basis. In Customer Service workshops, the topics include telephone
techniques, rules of customer service, how to handle an irate customer,
listening and questioning techniques, and working with others.
Please note: If there is an area you would like to be
trained in that is not mentioned above, please contact us to discuss. We do our
best to try to accommodate all training requests, if possible.