Welcome to Training & Technology Solutions
Training & Technology Solutions in the Office of Converging Technologies holds workshops for QC faculty and staff. Topics may vary from time to time, based on the demand. Right now, we offer training in nine areas.
CUNYfirst
CUNYfirst stands for Fully Integrated Resources and Service Tools, a new system that is changing how we do everything, from registering students to posting grades. Training for CUNYfirst will be offered as needed to help faculty, staff, and students learn to use the new tools that are available to them. We can also set up classes for groups of people interested in the same issue.
Microsoft Office Word
Microsoft Word 2007 is a popular word processing program. In this basic skills workshop, you will learn how to create, edit, and delete a Word file, among other functions.
Microsoft Office Excel
Microsoft Excel, a commercial spreadsheet application, features calculations, graphing tools, and pivot tables. Training shows participants how to use a grid of cells arranged in numbered rows and lettered columns to organize data, which can be manipulated through arithmetic operations.
Microsoft Office Access
Microsoft Access 2007 is a database application which allows you to to manage, track, and share information from multiple sources. You will learn how to collect information and prepare detailed reports.
Microsoft Office PowerPoint
Microsoft PowerPoint makes it simple to create a presentation involving individual pages--or "slides"--that contain graphics, movies, charts, photographs, clip art, and other objects, as well as text. The presentation can be printed, displayed live on a computer, or navigated through at the command of the presenter.
Microsoft Office OneNote
OneNote is designed for note taking, brainstorming, research, searching, collaboration, and collecting random bits of information in one easy-to-manage location.
SharePoint
Microsoft SharePoint is a web-based technology platform used to build collaborative portals (including QC's), as well as collaboration and content management sites. These workshops are designed for Content Editors who are responsible for maintaining the web pages in their area.
Lotus Notes
Lotus Notes, a multi-user client server application, is used throughout Queens College--mainly for email and calendaring. Faculty, staff, and students need to be familiar with this application.
Customer Service
Telephone Skills: This class identifies inappropriate telephone procedures and provides effective alternate techniques.
Six Common Rules of Customer Service: Learn to avoid a few mistakes that dramatically affect the customer's perception of how he or she is being treated.
The Service Mentality: Practice the specifics of excellent customer service.
That's Just Rude: This workshop establishes how discourtesy is perceived and how it can be avoided.
