the Q Queens College - CUNY
Office of Converging Technologies


System Alerts
1) IMPORTANT
Please visit the New Queens College OCT Helpdesk Self Service site for FAQs and opening calls. You will need an Active Directory Account. Helpdesk Site



Thanks OCT Helpdesk




The Official Online Newsletter of OCT TechTalk and I Building
December 2004, Volume 2 , Issue 4 Archived Newsletters

Big News

As you might have heard or noticed by looking at our masthead, OIT (Office of Information Technology) is now OCT (Office of Converging Technologies). This name change heralds a new direction and a new director for us. On September 1, Naveed Husain joined the campus as Assistant Vice President for Information Technology and Chief Information Officer. The name and title changes indicate a new approach to technology on campus. In addition to computer technolgy, OCT is now responsible for telecommunications and other forms of media service .

OCT's mission is to provide reliable, secure information and communication services that enhance the technological experience of CUNY and the Queens College community. Some projects include the expansion of Help Desk hours, online computer lab registration and the continuing upgrade of technology in classrooms.

Before coming to Queens, Naveed spent seven years with the Department of Peacekeeping at the United Nations as communications informations systems officer. With a BBA from Hofstra and an MS in distributed information systems engineering from New York Polytechnic University, Naveed is ready to face the challenges that await him and his staff in the years to come.

Expansion of Help Desk Services

As the Office of Converging Technologies (OCT, formerly OIT) looks to improve and expand services for the campus community, the Helpdesk will now be open Monday thru Thursday from 8 am to 7 pm and normal 9-5 hours on Fridays.

The Helpdesk is now the single point of contact for students, faculty and staff for the following services:

    1. Software and Hardware assistance and support for functionality issues. (This does not include training)
    2. Support for departmental technologies related to college business related applications, thereby excluding experimental technologies.
    3. For web services related to:
      a. Departmental and student Websites
      b. Blackboard
      c. Portals
      d. Accounts
    4. Network services including wireless network connectivity
    5. Software license management and procurement
    6. Hardware repairs, standardization, and procurement.

The Helpdesk looks forward to providing new and exciting services to the campus community and can be contacted by telephone at extension 4444 or by e-mail at help@qc.edu.

IBM Scholars Program

IBM is offering a program for faculty and researchers and an innovation grants program for 2005. To get more information and to apply, you can go to http://www.developer.ibm.com/university/scholars/

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