the Q Queens College - CUNY
Office of the Bursar


News
Summer Session students who registered between 3/15 and 4/12 have had their payment due date changed from 4/24 to 5/1.

The Bursar's Office will open at 11am, 5/7/08.

To view payment due dates, go to the Bursar Information Letter above, and select the semester needed.


Billing

The Billing Process

Plan Ahead and Avoid Last Minute Problems! Don't wait until the last minute.  If your registration is canceled for non-payment and the sections you wanted are closed when you try to reregister, you will have to select new courses.    See the registration schedule or the academic calendar for the last day of late registration; you can't reregister after that date.  Resolve all potential problems (eg residency, degree status, financial aid, address change) as early as possible before registration, in order to avoid last minute billing problems.

The payment due dates in each semester's Schedule of Classes represent when the payment is due at the College (not the postmark date).   If you are unsure of your tuition charges or if you have made changes, check on the web registration system and choose the billing portion option.

Cancellation
Failure to pay your bill by the due date for the semester listed in the semester's Schedule of Classes may cause your registration to be canceled. If, however, your plans change and you are not going to attend classes, avoid possible problems later by officially dropping your classes on the web registration system; do not assume you will be canceled.

If you are canceled before classes begin, use the web registration system to reregister.

Financial Aid
Every student is responsible for the full amount of tuition and fees regardless of whether or not grants, scholarships or other financial support is received.

For the purpose of cancellation only, the application of financial aid toward the bill constitutes a payment, and will hold your registration. However, if financial aid is removed for any reason, your registration may be subject to cancellation for non-payment; to ensure that you are not canceled, please pay the student activity fees before the due date of your bill.

Holds
Students who have outstanding debts (accounts receivable) for any tuition, fees, parking violations, breakage, emergency loans, etc that are past due will have holds placed on their registration, transcripts, grades, and diplomas.

Liability
A stop payment on your check or credit card, no-attendance in class, or informing the instructor of withdrawal do not constitute official withdrawal or relieve you of your tuition liability. You must drop your course(s) via the web registration system. Tuition liability is always based on the first day of the semester, not the first day of your classes. If your liability is not satisfied totally, the Bursar will place a HOLD on your records. Future registrations, graduation, transcripts, etc. will be affected.

Refunds
Full tuition, activity, material, or transportation fees are refundable if you drop all of your courses on the web system before the first day of the semester (not the first day of your classes).  The complete refund schedule for a semester is in that semester's Schedule of Classes, as well as The Bursar Information Letter - Spring | Summer | Fall

Validation Sticker
Upon receipt of student payment or Financial Aid voucher, a validation sticker will be mailed to you, to be placed on your Student ID card . Your card is invalid without a current semester sticker. If you do not receive this sticker by the first day of the semester, contact the Office of the Bursar immediately.

Tuition and Fees
All tuition and fees listed in this Schedule and in any registration material issued by the College are subject to change without prior notice.
In the event of an increase in the fees, payments already made to the College will be treated as partial payments, and notification will be given of the additional amount due and the time and method of payment.

Payment of Fees
In planning to register for courses, all students must be prepared to pay all fees associated with registration. These include tuition, material/film and transportation/field charges, the activity fee, and other fees. If you pay by check or money order, your student ID (Social Security number) must be written on the check or money order. All financial aid must be applied to the bill by the Financial Aid Office, located in Jefferson Hall 202.
If you are interested in a payment plan, please call the Academic Management Service (AMS) at 1-800-635-0120 or visit their website www.tuitionpay.com.  All payment plan arrangements must be completed with AMS by the due date on your bill.
If you are paying by credit card and cannot come to the Bursar's Office, complete and print the Credit Card Authorization Form, and fax the copy to 1- 718-997- 4519. Please retain the copy of your fax confirmation page for your records.  Note: Only MasterCard and VISA are accepted by the College for tuition payments.

Unpaid Bills and Collection Agency
If you do not make full payment on your tuition and fees and other college bills and your account is sent to a collection agency, you will be responsible for all collection costs, including agency fees, attorney fees and court costs, in addition to whatever amounts you owe the college.

In addition, non-payment or a default judgment against your account may be reported to a credit bureau and reflected in your credit report.


Billing Adjustments

Change of NY State Residency Status
Find out what you need and collect your documentation before you are eligible to file. If your official residency has changed, or you feel that the your residency status has been evaluated incorrectly, contact the following for forms and information.  The initial deadline for filing your request for review,  with all required documentation, is the day before the first day of classes for the semester; we strongly recommend that you meet this early deadline.   The final deadline is the last day of classes for the semester.

Change of Registration / Program Adjustment
If your bill is due but you changed your program and want to pay only the adjusted bill before the due date, you may either

  • print a new bill from the web site.
  • go to the Bursar's Office and request a new bill


Financial Aid
Those students receiving financial aid can have it deposited directly to their bank account. Complete the direct deposit form and submit it to the Bursar's Office. For further information, call that office at 718 - 997-4505.
File early. If aid you expected is not on the bill, resolve any problems before the bill due date.
Some aid programs require that you declare your major  by a certain point in your academic career in order to continue to receive aid.  Be sure to declare your major on the Declaration of Major form, get departmental signature(s), and submit it to the Registrar's Office as soon as possible, but no later than the end of the first 3 weeks of the semester for which you need it to be effective.

For the purpose of cancellation only, the application of financial aid toward the bill constitutes a payment, and will hold your registration. However, if financial aid is removed for any reason, your registration may be subject to cancellation for non-payment; to ensure that you are not canceled, you must pay the student activity fees before the due date on your bill.

If you become ineligible early for all aid originally posted to your bill and made no payment yourself, your registration may be canceled for non payment.  If you become ineligible after non-payment cancellations, you may still be registered and responsible for any balance due.  If you are not going to attend class, you must drop the courses in accordance with the deadlines for that semester.

Billing Problems

Check your bill amount carefully.  If it is not correct, resolve any problem before the bill is due.  Note: if the problem is not resolved before the due date of your bill, you will have to make payment in order to avoid possible cancellation of your registration.
 

Problem
Solution - Do the Following IMMEDIATELY, in order to be able to pay the bill before the due date!
Unclear how the bill was calculated Contact the Bursar's Office.
Wrong courses Use the web registration system immediately and adjust your program.
Bill does not reflect adjustments made after date of the bill Use the web registration system or request a new bill at the Bursar's Office to be sure of the correct current amount of your bill; be sure to pay it before the original due date.
Will not be attending Use the web registration system immediately and drop your courses.
Wrong NYS residency status

First semester students: contact Admissions (Undergraduate, Graduate)

Continuing students: contact the Office of the Registrar

Financial Aid not posted Contact the Financial Aid Office
Veteran's Benefits not posted Contact the Office of the Registrar
Third Party Payments not posted Contact the Bursar's Office
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