Presentation on caring for Queens residents in a changing healthcare environment, with an audience Q& A session to follow. Breakfast will be served.
Friday, June 10, 2016, 8–10 am
Queens College, 65-30 Kissena Boulevard, Flushing
Student Union, Fourth Floor Ballroom
Jaclyn (Jackie) Mucaria is Chief Operating Officer at New York–Presbyterian/Queens. A member of the parent New York–Presbyterian’s senior management team for over 15 years, she most recently served as senior vice president, ambulatory care and patient-centered services, for all six campuses of New York–Presbyterian. Mucaria began her career in healthcare as a medical technologist, and over the years has been responsible for hospital operations, quality programs, financial improvements, new program development, and strategic planning. Prior to joining New York–Presbyterian in 2000, she was associate director at Mount Sinai Hospital in New York City for 12 years, holding various progressive leadership positions in outpatient care, inpatient services, and diagnostic/ancillary services. Mucaria holds a bachelor’s degree in medical technology from the State University of New York at Stony Brook and a master’s degree in public administration from the Wagner School at New York University.
Helen C. Lavas is the senior director and chief patient experience officer at New York–Presbyterian/Queens. Her responsibilities include oversight of patient satisfaction, as well
as patient advocacy, pastoral care, language services, and the patient portal. She previously held positions at Nassau University Medical Center, North Shore University Hospital, and Mercy Medical Center. She also served on the Board of the Colette Coyne Melanoma Awareness Campaign and the American Society of Directors of Volunteer Services. A graduate of Hofstra University, Lavas holds a master’s degree in healthcare administration.
Launched in 2005, the Queens College Business Forum brings together the business community, local government, academia, and students to provide an opportunity for town and gown to interact. Influential leaders in a number of fields serve as keynote speakers at its breakfast and lunchtime lectures, touching on issues vital to the local business community.