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Help Desk


OIT Help Desk

The OIT Help Desk provides technology support to Queens College students, faculty, staff and guests

Help Desk respond to issues regarding:

    • QC Username
    • MyMail (Faculty & Staff)
    • Office 365 (Students)
    • CUNYfirst
    • Citizen CUNYPortal
    • QC wireless access
    • Hardware (QC owned equipment only)
    • Software (QC installed)
    • Virus removal
    • Computer updates

Technical support for all QC students, faculty, and staff is provided via the following:

All service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system. ​​​​​​

 

 Office Information

 

Manager: Sergio Cruz
Location: Dining Hall 151
Phone: 718-997-4444
Fax: 718-997-3198
Email: Helpdesk@qc.cuny.edu

HELP DESK HOURS - Spring 2017
Monday - Thursday 9:00am  to 10:00pm
Friday 9:00am  to 5:00pm​
Saturday - Sunday 9:00am  to 1:00pm​

 

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