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Training & Technology Solutions helps QC faculty and staff expand their technological knowledge and skills through workshops and training videos. 

Workshops are offered on a monthly basis, although one-on-one sessions can be set up for anyone who cannot attend the scheduled times. Current topics include: 

Microsoft Office 

  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Publisher
  • MS OneNote
  • MS Outlook 


  • SharePoint is a web-based platform used to build collaborative portals (including QC's) and content management sites. These workshops are designed for Content Editors, who are responsible for maintaining the Internet and Intranet (MyQC) pages for their office or department. 

PII & Security Awareness

While we maximize the potential of our digital society, we must protect its resources. In Security Awareness workshops, we discuss: 

  • Information Technology Security Procedures
  • Non-Public University Information
  • Access to University Information
  • Best Practices for Technical Security
  • Best Practices for Physical Security
  • Special Rules for SSN
  • Student Information Protected by FERPA
  • CUNY Breach Reporting Procedure
  • Computer Resources
  • Security Tips

Customer Service

In Customer Service workshops, topics include: 

  • What Higher Ed Customers Want
  • Telephone Techniques
  • The Ten Rules of Customer Service
  • Apple's 5 Steps of Service
  • How to Handle the Irate Customer
  • Determining Customer Needs
  • Dealing with Difficult People
  • Common Courtesy


 Office Information

Lusi Altman
Training Coordinator
Phone: 718-997-5938

Office: I Building, Room 214
Phone: (718) 997-4875


 Register for a Workshop



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