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[\/et_pb_text][et_pb_text ul_item_indent=”30px” _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”16px” header_font_size=”20px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
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CETLL’s Drop-In Hours schedule:<\/strong><\/p>\n <\/p>\n Accessibility-Focused Virtual Drop-In Hours:<\/strong><\/p>\n <\/p>\n If your schedule prevents you from meeting CETLL staff during Drop-In Hours, please email us at CTLonline@qc.cuny.edu<\/a> so we can make other arrangements.<\/p>\n Please be sure to join at least 30 minutes prior to the end of a session in order to allow us to end sessions at the designated time.<\/p>\n Dial by your location<\/p>\n +1 646 931 3860\u00a0US<\/p>\n +1 646 876 9923\u00a0US (New York)<\/p>\n Meeting ID: 829 2306 8123<\/p>\n Find your local number:\u00a0https:\/\/us02web.zoom.us\/u\/kraqSX05V<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”30px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” toggle_font_size=”20px” closed_toggle_font_size=”20px” body_font_size=”18px” min_height=”809.9px” custom_margin=”-18px|||||” db_closeable=”on” global_colors_info=”{}”][et_pb_accordion_item title=”ITS Virtual Drop-in Hours” open=”on” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”16px” global_colors_info=”{}”]<\/p>\n ITS will provide technical assistance <\/span>at https:\/\/bit.ly\/QCxCETLL__Zoom<\/a><\/span><\/p>\n Tuesdays, 12-2 pm; 2:30-5 pm<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Additional assistance from ITS” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”16px” global_colors_info=”{}” open=”off”]<\/p>\n The ITS Service Desk and QCard Office have opened in I-Building, Room 200. This move is part of our commitment to enhancing support services for students, faculty, and staff.<\/span><\/p>\n The new location is not just a change of address but a step toward providing better services. The space is equipped with new and updated technology, allowing the expansion of our service offerings to include hardware and software support for Queens College-managed devices. Students, faculty, and staff can now schedule an appointment before visiting the Service Desk, which should considerably reduce wait times as it allows our team of technicians to provide support efficiently and effectively.<\/span><\/p>\n For\u00a0in-person assistance at the Service Desk,<\/b>\u00a0please book an appointment using the\u00a0ITS Service Desk Bookings link<\/b><\/span><\/a>.\u00a0<\/span><\/p>\n For\u00a0in-person assistance at the QCard Office,\u00a0<\/b>walk-ins are welcome.<\/span><\/p>\n Service Desk and QCard Office:<\/b><\/span><\/p>\n Location: I-Building, Room 200<\/span><\/p>\n Hours of Operation:\u00a0<\/span><\/p>\n For\u00a0Virtual Support via the Fresh Service Ticketing System,<\/b>\u00a0please visit\u00a0https:\/\/support.qc.cuny.edu<\/b><\/span><\/a>\u00a0to create a ticket or call 718-997-4444 to report an issue.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”If you have trouble accessing your QC or CUNY accounts” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”16px” global_colors_info=”{}” open=”off”]<\/p>\n\n
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