Help Desk.
Location: Kiely Hall Room 226
Phone: 718 – 997 – 4444
Email: support@qc.cuny.edu
On Campus Support.
Monday – Thursday 9AM – 10PM
Friday 9AM – 5PM
No Weekend Support
Online Support
Monday – Thursday 9AM- 10PM
Friday 9AM – 9:30PM
No Weekend Chat Support
Hours subject to change, please check your Queens College email account regularly for updates.
The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests
Help Desk respond to issues regarding:
- CAMS/QC Username
- QCard
- Blackboard
- Office 365/M365
- CUNYfirst
- QC Wireless Access
- Hardware (QC Owned Only)
- Software (QC Installed)
- Computer Updates
- Computer Hardware Quotes/Specs
- Others
All service desk tickets are managed by our ITSM (Freshservice). Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system. Click here to visit the Support Portal.