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button_text=&#8221;Service Desk\/Help Desk&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;width: 70%;||text-decoration: none;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; 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button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;#zoom&#8221; button_text=&#8221;Zoom&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;width: 70%;||text-decoration: none;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;MFA&#8221; module_id=&#8221;mfa&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#205b00&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#205b00&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Multi-Factor Authentication (MFA)<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|600|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Multi-factor authentication is a simple way of protecting Queens College email accounts and CUNY login credentials by requiring users to provide more than just their username and password when attempting to log in.<\/p>\n<h4>CUNY MFA:<\/h4>\n<p>Any application that uses the CUNY Login Single Sign-On (SSO) system will now require MFA. This includes both University-wide tools and college-specific platforms such as the following: Brightspace, Blackboard, CUNYfirst, Degreeworks, FreshService Ticketing System (ITS Service Desk, Financial Aid, Registrar), QC Navigate360, Yealink Telephone..<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000100852&#8243; url_new_window=&#8221;on&#8221; button_text=&#8221;Setting Up CUNY Login MFA Instructions&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||3px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;https:\/\/www.youtube.com\/watch?v=6yyDihh_rjQ&#8221; button_text=&#8221;Setting Up CUNY Login MFA Video&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|600|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div>\n<h4>Outlook Email MFA:<span><\/span><\/h4>\n<\/div>\n<div>\n<p><span>Multi-factor authentication adds a second layer of protection that requires our email users to prove their identity before they are granted access to their email account.<\/span><\/p>\n<\/div>\n<div><\/div>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000072795&#8243; url_new_window=&#8221;on&#8221; button_text=&#8221;Outlook Multi-factor Authentication (MFA) FAQ&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#205b00&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4>Multi-Factor Authentication (MFA)<\/h4>\n<p><strong>For CUNY MFA:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000100852\" target=\"_blank\" rel=\"noopener\">Setting Up CUNY Login MFA<\/a><\/li>\n<\/ul>\n<p><strong>\u00a0For Outlook (email) MFA:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000126817-How-to-Access-QC-Email-and-Setup-Microsoft-365-Multi-Factor-Authentication-MFA-\" target=\"_blank\" rel=\"noopener\">How to Set Up Multi Factor Authentication for Students: Detailed instructions with screen shots.<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000072888\" target=\"_blank\" rel=\"noopener\">Using Multi Factor Authentication for your OUTLOOK Account by Faculty and Staff<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000074673\" target=\"_blank\" rel=\"noopener\">How to Change Multi Factor Authentication Method<\/a><\/li>\n<li><a href=\"https:\/\/www.qc.cuny.edu\/its\/cybersecurity\/\" target=\"_blank\" rel=\"noopener\">QC Cybersecurity Webpage<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;CUNYfirst&#8221; module_id=&#8221;cunyfirst&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#1f4088&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#1f4088&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>CUNYfirst<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|600|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Students:<\/h4>\n<p>All students must claim their CUNYfirst account in order to register for classes, view and pay their bills, check final grades, sign up for CUNY A!ert, Use Blackboard, Degreeworks as well as other services. Once your account is activated, be sure to save your <em><strong>CUNYfirst Username<\/strong><\/em> and your <em><strong>8 digit CUNYfirst Empl ID<\/strong><\/em> in a safe location.<\/p>\n<p><em>If you have not done so, <a href=\"https:\/\/home.cunyfirst.cuny.edu\/\" target=\"_blank\" rel=\"noopener\">claim your account now<\/a>.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|600|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Faculty &amp; Staff:<\/h4>\n<p><span>All faculty &amp; staff must claim their CUNYfirst account in order to view their class roster, enter grades (access grade roster), access employee self service, access faculty center, sign up for CUNY A!ert, Use Blackboard, Degreeworks as well as other services. Once your account is activated, be sure to save your\u00a0<\/span><em><strong>CUNYfirst Username<\/strong><span>\u00a0<\/span><\/em><span>and your\u00a0<\/span><em><strong>8 digit CUNYfirst Empl ID<\/strong><span>\u00a0<\/span><\/em><span>in a safe location.<\/span><\/p>\n<p><em>If you have not done so, <a href=\"https:\/\/home.cunyfirst.cuny.edu\/\" target=\"_blank\" rel=\"noopener\">claim your account now<\/a>.<\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/home.cunyfirst.cuny.edu\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to CUNYfirst&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#1f4088&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>CUNYfirst Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000019248\" target=\"_blank\" rel=\"noopener\">Login to My CUNYfirst Account<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000039013\" target=\"_blank\" rel=\"noopener\">How to Reset Your CUNYFirst Password<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000039601\" target=\"_blank\" rel=\"noopener\">I Forgot My CUNYfirst Username<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=R8DCRXe1eZE\" target=\"_blank\" rel=\"noopener\">Claim CUNYfirst Account (Video)<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;MS 365&#8243; module_id=&#8221;office365&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_color_all=&#8221;#d8410a&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#a13008&#8243; border_width_top_tablet=&#8221;2px&#8221; border_width_top_phone=&#8221;2px&#8221; border_width_top_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#a13008&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Microsoft 365 \/ Office 365<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;student-qmail&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|600|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Microsoft 365 \/ Office 365 \u2013 Students (CUNY Student Email)<\/h4>\n<p>After claiming your CUNY Login account, all Queens College students have access to Microsoft 365 (M365), including their official CUNY student email. This email account is used for all official Queens College and CUNY communications.<\/p>\n<p><strong>Student email account and login<\/strong><br \/>Students access email using their CUNY Login account, not the former QMail address.<\/p>\n<p style=\"text-align: center\"><strong>Username (CUNY Login):<\/strong> John.Doe25<strong>@Login.cuny.edu<br \/>Password:<\/strong> Your CUNY Login password<\/p>\n<p>Each student is assigned a Queens College and a CUNY-wide email address in the following formats:<\/p>\n<p style=\"text-align: center\">John.Doe25<strong>@stu-mail.qc.cuny.edu<br \/><\/strong>John.Doe25<strong>@cuny.edu<\/strong><\/p>\n<p>Messages sent to either of these addresses \u2014 and to any other CUNY student email addresses associated with the student \u2014 are delivered to the same Microsoft 365 mailbox.<\/p>\n<p>For details on setting up your email, visit the <a href=\"https:\/\/www.qc.cuny.edu\/its\/student-email-accounts\/\" target=\"_blank\" rel=\"noopener\">Student Email Account webpage<\/a>.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/login.microsoftonline.com\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to Office 365&#8243; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#a13008&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>M365 \/ Office 365 Related Links:<\/h4>\n<p><strong>For Students (CUNY Student Email):<\/strong><\/p>\n<ul>\n<li><strong><\/strong>New <a href=\"https:\/\/www.qc.cuny.edu\/its\/student-email-accounts\/\">CUNY Student Email Account Information<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;reset-qmail&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#a13008&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin=&#8221;-20px||0px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li id=\"resetqmail\"><strong>How to reset your student email password:<br \/><\/strong>Your student email shares the same password as your CUNYfirst account. In order to reset your student email password, you must change\/update your CUNYfirst password. <a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000039013\" target=\"_blank\" rel=\"noopener\" role=\"link\">For detailed instructions to Reset Your CUNYFirst Password, click here.<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;reset-qmail&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#a13008&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin=&#8221;-20px||0px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Legacy Qmail:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000026196\" target=\"_blank\" rel=\"noopener\">How to Install Office 365 Mail on an iOS Device<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000026197\" target=\"_blank\" rel=\"noopener\">How to Install Office 365 on a Windows Mobile Device<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000072604\" target=\"_blank\" rel=\"noopener\">How to Set Up Multi-Factor Authentication for Students<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000076432\" target=\"_blank\" rel=\"noopener\">How to Set Up Multi-Factor Authentication for Students and Sign into Student Email (QMail)<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;#A9A9A9&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;MS 365&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_color_all=&#8221;#d8410a&#8221; border_color_top=&#8221;#a13008&#8243; border_width_top_tablet=&#8221;2px&#8221; border_width_top_phone=&#8221;2px&#8221; border_width_top_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;staff-qcmail&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|600|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Faculty &amp; Staff:<\/h4>\n<p>After claiming your CUNYfirst account, faculty &amp; staff will have access to their M365 email account which will be used for all official college correspondence. M365 uses the same username and password as CUNYfirst, which means that when your CUNYfirst password expires, your M365 password will also expire and you will not be able to enter either account until it has been reset in CUNYfirst.<\/p>\n<p><strong>Note: <\/strong>Faculty &amp; Staff must enter \u201c@login.cuny.edu\u201d after your username in order to log in.<\/p>\n<p style=\"text-align: center\"><strong>\u00a0Faculty &amp; Staff Email Example:<\/strong> John.Doe25<strong>@Login.cuny.edu<br \/><\/strong>Your password is your CUNYfirst password.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/login.microsoftonline.com\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to Office 365&#8243; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#a13008&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>For Faculty &amp; Staff:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000072888\" target=\"_blank\" rel=\"noopener\">Using Multi Factor Authentication for your OUTLOOK Account by Faculty and Staff<\/a><span><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;reset-qcemail&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#a13008&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin=&#8221;-20px||0px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>\n<p id=\"resetqcemail\"><strong>How to reset your QC email (faculty &amp; staff email) password:<br \/><\/strong>Your QC email (faculty &amp; staff email) shares the same password as your CUNYfirst account. In order to reset your QC email password, you must change\/update your CUNYfirst password.<span>\u00a0<\/span><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000039013\" target=\"_blank\" rel=\"noopener\" role=\"link\">For detailed instructions to Reset Your CUNYFirst Password, click here.<\/a><\/p>\n<\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Blackboard&#8221; module_id=&#8221;blackboard&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_color_all=&#8221;#d8410a&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#333333&#8243; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#404040&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Blackboard<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Students, Faculty &amp; Staff:<\/strong> Blackboard is a web-based course management program that enables students and faculty to participate in online classes and\/or utilize online course materials to enhance your distance learning experience.<\/p>\n<p><strong>Note:<\/strong> You must enter \u201c@login.cuny.edu\u201d after your username in order to log in.<\/p>\n<p style=\"text-align: center\"><strong>Example:<\/strong> John.Doe25<strong>@Login.cuny.edu<br \/><\/strong>Your password is your CUNYfirst password.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/bbhosted.cuny.edu\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to Blackboard&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#333333&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Blackboard Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000024700\" target=\"_blank\" rel=\"noopener\">Blackboard Student FAQ&#8217;s<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000019286\" target=\"_blank\" rel=\"noopener\">To change and verify your current email address in Blackboard<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=tFlzOFnTfiQ\" target=\"_blank\" rel=\"noopener\">Access Blackboard Account (Video)<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Blackboard&#8221; module_id=&#8221;brightspace&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_color_all=&#8221;#d8410a&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#333333&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#404040&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Brightspace<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Students, Faculty &amp; Staff:<\/strong> Brightspace from D2L is a cloud-based learning management system (LMS) that runs blended and fully online courses. It comprises three integrated platforms: learning environment, learning repository, and ePortfolio.<\/p>\n<p><strong>Note:<\/strong> You must enter \u201c@login.cuny.edu\u201d after your username in order to log in.<\/p>\n<p style=\"text-align: center\"><strong>Example:<\/strong> John.Doe25<strong>@Login.cuny.edu<br \/><\/strong>Your password is your CUNYfirst password.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/brightspace.cuny.edu&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to Brightspace&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#333333&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Brightspace Related Links:<\/h4>\n<p><strong>For Students:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000096804\" target=\"_blank\" rel=\"noopener\">View Your Grades for a Course<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000096829\" target=\"_blank\" rel=\"noopener\">Change Email and Contact Info in Brightspace as a Student<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000096807\" target=\"_blank\" rel=\"noopener\">Managing your Notification Settings as a Student<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#a13008&#8243; header_4_font_size=&#8221;22px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px||0px||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>For Faculty &amp; Staff:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000089489\" target=\"_blank\" rel=\"noopener\">Edit Notification Settings<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000089585\" target=\"_blank\" rel=\"noopener\">Blackboard and Brightspace Tools Comparison<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000089599\" target=\"_blank\" rel=\"noopener\">Change your account settings<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;MS Teams&#8221; module_id=&#8221;teams&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#444791&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#444791&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Microsoft Teams<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Microsoft Teams is an all-in-one app that allows you to seamlessly meet and chat with teammates, share files online, and collaborate. Integrated with Microsoft Outlook, it is the most powerful software to manage your day-to-day.<\/p>\n<p><strong>Faculty &amp; Staff:<\/strong> To start using Teams, visit the <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/download-app\" target=\"_blank\" rel=\"noopener\">Microsoft Teams website<\/a> to download the application, and sign in using your CUNYfirst credentials.<\/p>\n<p style=\"text-align: center\"><strong>Example:<\/strong> John.Doe25<strong>@Login.cuny.edu<br \/><\/strong>Your password is your CUNYfirst password.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#444791&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Microsoft Teams Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000055613\" target=\"_blank\" rel=\"noopener\">How to Log into Teams<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000055932\" target=\"_blank\" rel=\"noopener\">How to Make a Call on Teams Voice<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;DegreeWorks&#8221; module_id=&#8221;degreeworks&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#1f4088&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#1f4088&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>DegreeWorks<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#1f4088&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Degreeworks is web-based planning tool to help students and advisors monitor student\u2019s progress towards their degree completion.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/degreeworks.cuny.edu\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to DegreeWorks&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#1f4088&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>DegreeWorks Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000019221\" target=\"_blank\" rel=\"noopener\">DegreeWorks Transfer What-If Getting Started<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=ajWCUPKtfQo\" target=\"_blank\" rel=\"noopener\">Access DegreeWorks &amp; FACTS (Video)<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;Zoom&#8221; module_id=&#8221;zoom&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#0050b3&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#0050b3&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Zoom<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Open Sans|600|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Zoom Login (via Browser)<\/h4>\n<ul>\n<li>Go to <a href=\"https:\/\/cuny.zoom.us\">https:\/\/cuny.zoom.us<\/a><\/li>\n<li>Click on Sign in<\/li>\n<li>Enter your <strong>CUNYfirst Username<\/strong> (firstname.lastnameXX@LOGIN.CUNY.EDU where XX are the last two digits of your EMPLID), then your <strong>CUNYfirst password<\/strong>, and then click <strong>Login<\/strong><\/li>\n<li>If this is the first time you are logging into your CUNY Zoom account:<br \/>&#8211; You will be asked to confirm your account via email.<br \/>&#8211; The email address shown on the web page will end in @login.cuny.edu.<br \/>&#8211; This confirmation email should automatically forward to your Queens College email account, or, for students, it may be sent to any personal email accounts that Queens College has sent email to you in the past.<br \/>&#8211; Please check both accounts as well as their spam and junk folders for the confirmation email<br \/>&#8211; Please follow the instructions in the email you receive from Zoom to claim your account<br \/>&#8211; If you do not receive a confirmation email from Zoom , please open a support ticket<br \/>by emailing support@149.4.100.129.<br \/>&#8211; Include \u201cZoom\u201d in the subject and in the email include your CUNYfirst login account and information about what issue you encountered<\/li>\n<li>Welcome to your CUNY Zoom account!<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#0050b3&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Zoom Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000034745\" target=\"_blank\" rel=\"noopener\">How to Login to Zoom via Browser<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000034748\" target=\"_blank\" rel=\"noopener\">How to Login to Zoom from the Zoom App (PC\/Mac)<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000052451\" target=\"_blank\" rel=\"noopener\">How to Login to Zoom from the Zoom App (iOS)<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;Dropbox&#8221; module_id=&#8221;dropbox&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#064cc6&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#0861f7&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#064cc6&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>DropBox<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#0861f7&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>The City University of New York offers Dropbox and Dropbox Paper to all active CUNY students, faculty, and staff. These platforms allow users to store digital files and collaborate with designated teams on documents. Click on the following link for more information about <\/span><a href=\"https:\/\/www.cuny.edu\/about\/administration\/offices\/cis\/technology-services\/dropbox\/\" target=\"_blank\" rel=\"noopener\"><span>CUNY Dropbox.<\/span><\/a><\/p>\n<p><strong>Note:<\/strong> DropBox uses your CUNYfirst login information.<\/p>\n<p style=\"text-align: center\"><strong>Example:<\/strong> John.Doe25<strong>@Login.cuny.edu<br \/><\/strong>Your password is your CUNYfirst password.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.cuny.edu\/about\/administration\/offices\/cis\/technology-services\/dropbox\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;CUNY DropBox Website&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#064cc6&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>DropBox Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.cuny.edu\/about\/administration\/offices\/cis\/technology-services\/dropbox\/\" target=\"_blank\" rel=\"noopener\">CUNY Dropbox website<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000019330\" target=\"_blank\" rel=\"noopener\">How to Save Files to Dropbox<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;CAMS\/QC Username&#8221; module_id=&#8221;ams&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_color_all=&#8221;#d8410a&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#E71939&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#E71939&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>AMS (formerly CAMS) \/ QC Username &amp; Email<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#E71939&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Students, Faculty &amp; Staff:<\/strong> <span>All students, faculty &amp; staff entering Queens College must claim their QC Username account. Your AMS (formerly CAMS)\/QC Username account allows you to access the schools computers, Wi-Fi on campus, <\/span><span>QC Mobile Print,\u00a0<\/span><span>MyQC, obtain your QCard (College ID card) and<\/span><span>\u00a0<\/span><span>access\u00a0other college web applications<\/span><span>.\u00a0<\/span><\/p>\n<p><em><strong>All students must claim their e-mail account (Qmail) in Office 365.<\/strong><\/em><\/p>\n<p style=\"text-align: center\"><strong>AMS Student Example:<\/strong> JDOE100<strong><br \/><\/strong>Your password is your AMS password.<\/p>\n<p style=\"text-align: center\"><strong>AMS Faculty &amp; Staff Example:<\/strong> JDOE<br \/>Your password is your AMS password.<\/p>\n<p><em>If you have not done so, please<span>\u00a0<\/span><a href=\"https:\/\/apps.qc.cuny.edu\/ams\" target=\"_blank\" rel=\"noopener\" role=\"link\"><strong>claim your account now<\/strong><\/a><strong>.<\/strong><\/em><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/apps.qc.cuny.edu\/ams&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to AMS&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||30px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#E71939&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>CAMS Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000103292\" target=\"_blank\" rel=\"noopener\">How to Create a New CAMS account\/Reset Your Password<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Computer Labs &#8221; module_id=&#8221;computerlabs&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#E71939&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#E71939&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Computer Labs &amp; Computers on Campus<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#1f4088&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Students, Faculty &amp; Staff:<\/strong> You must enter your <a href=\"https:\/\/apps.qc.cuny.edu\/ams\" target=\"_blank\" rel=\"noopener\">AMS(formerly CAMS)\/QC Username and AMS password<\/a> in order to sign into computers on campus (this includes <a href=\"https:\/\/www.qc.cuny.edu\/its\/computer-labs\/\" target=\"_blank\" rel=\"noopener\">Computer Labs<\/a>). This is <strong>not<\/strong> your CUNYfirst login and password.<\/p>\n<p style=\"text-align: center\"><strong>Student Sign-In Example:<\/strong> instrJDOE100<strong><br \/><\/strong>Your password is your AMS password.<\/p>\n<p style=\"text-align: center\"><strong>Faculty &amp; Staff Sign-In Example:<\/strong> qcJDOE<br \/>Your password is your AMS password.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#E71939&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Computers on Campus Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/www.qc.cuny.edu\/its\/computer-labs\/\" target=\"_blank\" rel=\"noopener\">ITS Computer Lab Webpage<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000083991\" target=\"_blank\" rel=\"noopener\">How to Activate your QC Username\/CAMS Account: Detailed instructions with screen shots.<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000052013\" target=\"_blank\" rel=\"noopener\">How to Change your CAMS Password<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/>\n<a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;LinkedIn&#8221; module_id=&#8221;linkedin&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#0f59a3&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#0f59a3&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>LinkedIn Learning<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#126bc4&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>LinkedIn Learning <span>offers students, faculty and staff unlimited on-demand access to a full library of online video tutorials.<\/span><\/p>\n<p><strong>Note:<\/strong> You must enter your QC Username\/AMS(formerly CAMS) and AMS password in order to sign into LinkedIn Learning. This is <strong>not<\/strong> your CUNYfirst login and password.<\/p>\n<p style=\"text-align: center\"><strong>Student Sign-In Example:<\/strong> JDOE100<strong><br \/><\/strong>Your password is your AMS password.<\/p>\n<p style=\"text-align: center\"><strong>Faculty &amp; Staff Sign-In Example:<\/strong> JDOE<br \/>Your password is your AMS password.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;http:\/\/linkedinlearning.qc.cuny.edu\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Log in to LinkedIn Learning&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#333333&#8243; button_border_color=&#8221;#333333&#8243; button_border_radius=&#8221;0px&#8221; button_font=&#8221;Open Sans||||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||5px||false|false&#8221; custom_css_main_element=&#8221;text-decoration: none;||width: 50%;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#333333&#8243; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;2px&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_text_size__hover=&#8221;14px&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#0f59a3&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>LinkedIn Learning Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000021184\" target=\"_blank\" rel=\"noopener\">Logging into Linked In Learning: Detailed instructions<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000083991\" target=\"_blank\" rel=\"noopener\">How to Activate your QC Username\/CAMS Account: Detailed instructions with screen shots.<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000052013\" target=\"_blank\" rel=\"noopener\">How to Change your CAMS Password<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;LinkedIn&#8221; module_id=&#8221;service-desk&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#4b1596&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#4b1596&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||28px||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Service Desk\/Help Desk<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#126bc4&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests<\/p>\n<p>Help Desk respond to issues regarding:<\/p>\n<ul>\n<li>CAMS\/QC Username<\/li>\n<li>QCard<\/li>\n<li>Blackboard<\/li>\n<li>Office 365\/M365<\/li>\n<li>CUNYfirst<\/li>\n<li>QC Wireless Access<\/li>\n<li>Hardware (QC Owned Only)<\/li>\n<li>Software (QC Installed)<\/li>\n<li>Computer Updates<\/li>\n<li>Computer Hardware Quotes\/Specs<\/li>\n<li>Others<\/li>\n<\/ul>\n<p>All service desk tickets are managed by our ITSM (Freshservice). Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system. \u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b\u200b<a href=\"https:\/\/support.qc.cuny.edu\/\" target=\"_blank\" rel=\"noopener\">Click here to visit the Support Portal.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#4b1596&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|true&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Service Desk\/Help Desk Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/tickets\/new\" target=\"_blank\" rel=\"noopener\">Submit a Ticket<\/a><\/li>\n<li><a href=\"https:\/\/outlook.office365.com\/book\/ITSLoanerDeployment@CUNY907.onmicrosoft.com\/\" target=\"_blank\" rel=\"noopener\">ITS Service Desk Bookings<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Wifi&#8221; module_id=&#8221;qwifi&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_color_all=&#8221;#d8410a&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#E71939&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#E71939&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_margin_tablet=&#8221;||||false|true&#8221; custom_margin_phone=&#8221;||||false|true&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>QWifi \/ QC Wireless Network<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#E71939&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>(here are 2 wireless networks in place. You will see them in the list of available wireless networks:<\/p>\n<ul>\n<li><strong>qwifi-secured<\/strong><span>\u00a0<\/span>you will need to log in. Use your QC Username\/CAMS and password.<\/li>\n<li><strong>qwifi-guest<\/strong><span>\u00a0<\/span>you will not need to login<\/li>\n<\/ul>\n<p><strong>Note:<\/strong> You must enter your QC Username\/AMS (formerly CAMS) and AMS password in order to sign into <strong>qwifi-secured<\/strong>. This is <strong>not<\/strong> your CUNYfirst login and password.<\/p>\n<p style=\"text-align: center\"><strong>Student Example:<\/strong> JDOE100<strong><br \/><\/strong>Your password is your AMS password.<\/p>\n<p style=\"text-align: center\"><strong>Faculty &amp; Staff Example:<\/strong> JDOE<br \/>Your password is your AMS password.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#E71939&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>QWiFi Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000037911\" target=\"_blank\" rel=\"noopener\">Connecting to Q-WiFi (Limited Campus Access)<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000041496\" target=\"_blank\" rel=\"noopener\">Connecting to Q-WiFi secured (Campus access)<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000083991\" target=\"_blank\" rel=\"noopener\">How to Activate your QC Username\/CAMS Account: Detailed instructions with screen shots.<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000052013\" target=\"_blank\" rel=\"noopener\">How to Change your CAMS Password<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Eduroam Wifi&#8221; module_id=&#8221;eduroam&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_color_all=&#8221;#a4c9fe&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#1f4088&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#1f4088&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_margin_tablet=&#8221;||||false|true&#8221; custom_margin_phone=&#8221;||||false|true&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Eduroam \/ CUNY Wi-Fi Hotspots<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#E71939&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The City University and New York offers free, secure Wi-Fi access via Eduroam, an initiative to provide roaming network access across research and education networks.<\/p>\n<p>CUNY students, faculty and staff can configure an Eduroam wireless network connection on their devices to access the internet through an Eduroam Wi-Fi hotspot at <a href=\"https:\/\/www.cuny.edu\/about\/administration\/offices\/cis\/technology-services\/eduroam\/\" target=\"_blank\" rel=\"noopener\">participating campuses and Central Office<\/a>.<\/p>\n<p><strong>Students, Faculty &amp; Staff:<\/strong> To start using Eduroam, visit the <a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/folders\/15000081221\" target=\"_blank\" rel=\"noopener\">ITS Support Solutions page<\/a> to follow a one-time procedure prompting the download and installation of the app.<\/p>\n<p><strong>Note:<\/strong> Eduroam uses your CUNYfirst Login credentials.<\/p>\n<p style=\"text-align: center\"><strong>Example:<\/strong> John.Doe25<strong>@Login.cuny.edu<br \/><\/strong>Your password is your CUNYfirst password<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#1f4088&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Eduroam Related Links:<\/h4>\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000095190\" target=\"_blank\" rel=\"noopener\">Connecting an Android Device to Eduroam<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000095191\" target=\"_blank\" rel=\"noopener\">Connecting an Apple Device to Eduroam<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000095192\" target=\"_blank\" rel=\"noopener\">Connecting a Chromebook to Eduroam<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000095193\" target=\"_blank\" rel=\"noopener\">Connecting a Windows Device to Eduroam<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000039013\" target=\"_blank\" rel=\"noopener\">How to Reset Your CUNYFirst Password<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000039601\" target=\"_blank\" rel=\"noopener\">I Forgot My CUNYfirst Username<\/a><\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/>\n<a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;VPN&#8221; module_id=&#8221;vpn&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|true&#8221; custom_padding_phone=&#8221;0px||||false|true&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#E71939&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Open Sans|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;22px&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; background_color=&#8221;#E71939&#8243; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>VPN<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#1f4088&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Guides on how to access VPN and connecting to computers from outside to campus network.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans|700|||||||&#8221; header_4_text_color=&#8221;#E71939&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;|40px||40px|false|true&#8221; custom_padding_phone=&#8221;|40px||40px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>VPN Related Links:<\/h4>\n<ul>\n<li>Prepare your Work Computer for VPN from Home Guide\n<ul>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000018968\" target=\"_blank\" rel=\"noopener\">(Apple Version)<\/a><\/li>\n<li><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/articles\/15000018969\" target=\"_blank\" rel=\"noopener\">(Windows Version)<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Not finding what you are looking for?<br \/><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\">View more of our solutions articles, by clicking here.<\/a><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; top_divider_style=&#8221;slant2&#8243; top_divider_color=&#8221;#EFEFEF&#8221; top_divider_height=&#8221;253px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dsm_text_divider header=&#8221;Helpful Links.&#8221; text_alignment=&#8221;left&#8221; color=&#8221;#000000&#8243; divider_style=&#8221;none&#8221; divider_position=&#8221;flex-end&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans|600|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;30px&#8221; custom_margin=&#8221;||3px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_text_divider][et_pb_divider color=&#8221;#000000&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;4px||4px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;15px&#8221; ul_line_height=&#8221;1.1em&#8221; header_4_font=&#8221;Open Sans||||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;22px&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.qc.cuny.edu\/its\/students-information\/\">Student Services &amp; Resources<\/a><\/li>\n<li><a href=\"https:\/\/www.qc.cuny.edu\/its\/faculty-staff-support\/\">Faculty\/Staff Services &amp; Resources<\/a><\/li>\n<li><a href=\"https:\/\/www.qc.cuny.edu\/its\/computer-labs\/\">Student printing and QC Computer Labs information<\/a><\/li>\n<\/ul>\n<p><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\" target=\"_blank\" rel=\"noopener\"><strong>View more of our solutions, click here.<\/strong><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module dsm_text_divider dsm_text_divider_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dsm-text-divider-wrapper dsm-text-divider-align-left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"dsm-text-divider-before dsm-divider\"><\/div>\n\t\t\t\t<h3 class=\"dsm-text-divider-header et_pb_module_header\"><span>Accounts &amp; Access<\/span><\/h3>\n\t\t\t\t<div class=\"dsm-text-divider-after dsm-divider\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Multi-Factor Authentication (MFA)Multi-factor authentication is a simple way of protecting Queens College email accounts and CUNY login credentials by requiring users to provide more than just their username and password when attempting to log in. CUNY MFA: Any application [&hellip;]<\/p>\n","protected":false},"author":140,"featured_media":15591,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"page_category":[],"wf_page_folders":[],"class_list":["post-8172","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/pages\/8172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/users\/140"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/comments?post=8172"}],"version-history":[{"count":50,"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/pages\/8172\/revisions"}],"predecessor-version":[{"id":16341,"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/pages\/8172\/revisions\/16341"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/media\/15591"}],"wp:attachment":[{"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/media?parent=8172"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/page_category?post=8172"},{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/its\/wp-json\/wp\/v2\/wf_page_folders?post=8172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}