[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/www.qc.cuny.edu\/oie\/wp-content\/uploads\/sites\/39\/2024\/10\/Screen-Shot-2017-08-24-at-10.21.55-AM-e1729467351803.png” alt=”A series of question marks” title_text=”Question marks” _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ background_color=”#EFEFEF” use_background_color_gradient=”on” background_color_gradient_stops=”#efefef 0%|#ffffff 100%” custom_padding=”40px||54px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][dsm_text_divider header=”Administrative Assessment FAQs” text_alignment=”left” color=”#000000″ divider_weight=”3px” _builder_version=”4.27.2″ _module_preset=”default” header_level=”h2″ header_font=”Open Sans|600|||||||” header_text_color=”#E71939″ global_colors_info=”{}”][\/dsm_text_divider][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e71939″ _builder_version=”4.27.3″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”Open Sans|600|||||||” body_font=”Open Sans||||||||” body_text_color=”#000000″ body_font_size=”16px” hover_enabled=”0″ border_color_all=”#000000″ box_shadow_style=”preset3″ box_shadow_vertical=”1px” box_shadow_blur=”6px” box_shadow_spread=”1px” box_shadow_color=”#e5e5e5″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Why should administrative and education support (AES) departments conducts assessment?” open=”on” _builder_version=”4.27.3″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
We assess progress on AES goals because decisions should be based on evidence rather than assumptions, and because we want to improve our strategic planning efforts, decision support, resource allocation, and operational excellence.<\/p>\n
Every department has a unique role at the college \u2013 a distinct and important mission. That mission is only met by setting goals and by making progress towards those goals. Because meeting these goals are crucial to the effectiveness of the college and the success of its students, Queens College engages all of its AES departments in assessment.<\/p>\n
Assessment activities showcase the contributions of AES departments, and can help AES staff identify challenges, address concerns, and be more deliberate about solutions.<\/p>\n
Download the AES Self-Assessment Rubric Here.<\/a><\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does assessment include staff evaluation?” _builder_version=”4.27.3″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n No \u2013 absolutely not. The purpose of administrative and educational support (AES) assessment is to improve operational effectiveness and the student experience at QC. No individual staff member has the sole responsibility for ensuring that their department’s goals are met. Therefore, any assessment of progress on AES goals must\u00a0not\u00a0<\/em>be used to evaluate any individual staff member.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is it important for an AES department to formulate a mission statement?” _builder_version=”4.27.3″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n A mission statement is a public-facing document that identifies \u0430 department’ constituents and what the department intends to provide to them. As such, mission statements are foundational to the process of assessment, providing clarity and direction by establishing the context in which the department operates and an overview of its goals.<\/p>\n Download our Mission Statement Worksheet here.<\/a><\/strong><\/p>\n There is a hierarchy: CUNY has a mission statement<\/a>; Queens College has a mission statement<\/a> (and a somewhat longer \u201cmission summary<\/a>!\u201d); the four divisions of the College have missions; departments have missions; and academic programs have missions. Each mission statement provides the context for the ones below it, and each mission statement must not be inconsistent with the ones above it.<\/p>\n Mission statements, which are broad and general, are closely tied to a department’s statements of goals, which provide a bridge between the mission of a department and the strategies to be used to assess and guide the ways in which the department achieves its mission.<\/p>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the difference between missions and goals?” _builder_version=”4.27.3″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n A mission statement<\/a> <\/strong>is a general statement that succinctly outlines the overall purpose of an department at the college. Mission statements describe what the unit does and for whom, and should be aligned with the college\u2019s mission. Mission statements change only in the event of fundamental changes to the role or purpose of the administrative unit.<\/p>\n