{"id":15259,"date":"2024-10-18T16:59:29","date_gmt":"2024-10-18T20:59:29","guid":{"rendered":"http:\/\/149.4.100.129\/oie\/?page_id=15259"},"modified":"2025-12-09T14:34:28","modified_gmt":"2025-12-09T19:34:28","slug":"administrative-assessment","status":"publish","type":"page","link":"https:\/\/www.qc.cuny.edu\/oie\/assessment\/administrative-assessment\/","title":{"rendered":"Administrative Assessment"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/www.qc.cuny.edu\/oie\/wp-content\/uploads\/sites\/39\/2024\/10\/Web-Image4-e1729466798823.jpeg” alt=”NYC skyline, as visible from campus” title_text=”NYC skyline, as visible from campus” _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ custom_padding=”40px||40px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Open Sans||||||||” text_text_color=”#000000″ header_3_text_color=”#000000″ header_4_font=”Open Sans|600|||on||||” header_4_text_color=”#E71939″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

What is Administrative Assessment?<\/span><\/h2>\n

Each administrative and educational support department (aka AES) has a unique role at the college – a distinct and important mission. Students rely on our services to succeed, just as much as they rely on the support of their instructors.<\/p>\n

There is a growing need for a culture among administrative departments that values self-examination, evidence-based decision-making, and a continuous pursuit of excellence. Engaging in assessment affords staff the opportunity to identify challenges, address concerns, and be more intentional about solutions. The process can also improve staff morale, provide opportunities for professional development, and offer evidence for needed resources. Moreover, by systematically improving the quality of our services and operations, assessment contributes to overall institutional effectiveness.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#efefef” use_background_color_gradient=”on” background_color_gradient_stops=”#efefef 0%|#ffffff 100%” background_color_gradient_start=”#efefef” background_color_gradient_end=”#ffffff” custom_padding=”20px||20px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][dsm_text_divider header=”How to Assess Administrative Services ” text_alignment=”left” color=”#E71939″ divider_weight=”3px” admin_label=”Supreme Text Divider” _builder_version=”4.27.0″ _module_preset=”default” header_font=”Open Sans|600|||||||” header_text_color=”#000000″ global_colors_info=”{}”][\/dsm_text_divider][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The Administrative Assessment process begins with defining the mission of the department, establishing its goals, and setting measurable objectives. The department then conducts an assessment activity, which entails gathering and analyzing data. An assessment cycle is completed when the department closes the loop,\u00a0<\/em>or uses assessment findings to inform decisions that will lead to improvements in operations and\/or the student experience.<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#333333″ closed_toggle_text_color=”#b83751″ closed_toggle_background_color=”#FFFFFF” icon_color=”#E71939″ _builder_version=”4.27.3″ _module_preset=”default” toggle_font=”|700|||||||” closed_toggle_font=”|700|||||||” border_color_all=”#C0C0C0″ box_shadow_style=”preset3″ box_shadow_vertical=”1px” box_shadow_blur=”6px” box_shadow_spread=”1px” box_shadow_color=”#C0C0C0″ global_colors_info=”{}”][et_pb_accordion_item title=”Step 1. Define the mission the department” open=”on” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

A mission statement outlines the overall purpose of a department at the college.<\/strong> As such, it sets the foundation for any assessment activity. Your mission should indicate your department’s primary functions, identify its stakeholders, and articulate the department’s distinct role at the college. Mission statements change only in the event of fundamental changes to the role or purpose of a department.<\/p>\n

To craft a mission statement that encompasses your department’s distinct contribution to the College, answer the following questions and summarize your answers.<\/p>\n

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  1. What does your department do?<\/li>\n
  2. Who does your department do this for?<\/li>\n
  3. What relationships does your department have with other units at the college?<\/li>\n
  4. How does your department contribute to student success?<\/li>\n<\/ol>\n

    Download our Mission Statement Worksheet<\/a>\u00a0here.<\/strong><\/p>\n

    [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion open_toggle_text_color=”#333333″ closed_toggle_text_color=”#b83751″ closed_toggle_background_color=”#FFFFFF” icon_color=”#E71939″ _builder_version=”4.27.3″ _module_preset=”default” toggle_font=”|700|||||||” closed_toggle_font=”|700|||||||” border_color_all=”#C0C0C0″ box_shadow_style=”preset3″ box_shadow_vertical=”1px” box_shadow_blur=”6px” box_shadow_spread=”1px” box_shadow_color=”#C0C0C0″ global_colors_info=”{}”][et_pb_accordion_item title=”Step 2. Articulate Goals and Objectives” open=”on” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    Goals are broad statements about how the department will fulfill its mission.<\/strong> All administrative departments have operational goals. Departments that are student-facing also have goals related to students. To articulate your goals, try to list all the ways in which the mission of the department would be fulfilled.<\/p>\n