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Home > Computing > User Services
User Services

The Client Services division of the Office of Converging Technologies at Queens College is comprised of the following areas:

Help Desk

Provides technology support for Queens College students, faculty and staff. It will respond to issues regarding Hardware/Software problems, Virus removal, Software updates,
QCuserid (Faculty, Staff & Students), Lotus Notes Email (Students Only), CUNYfirst & CUNY portal, QC wireless access and any other issues that are technology related.

Training & Technology Solutions
Provides workshops for QC faculty and staff. Topics may vary from time to time, based on the demand, but usually consist of Microsoft Office, CUNYfirst, Customer Service, Security Awareness and more. For more information about any of our workshops, you can contact Training & Technology Solutions as follows:

OCT Labs

Provides open and instructional computer laboratories to Queens College faculty and students in the I Building, Powdermaker Hall, Kiely Hall, and Science Building. Laboratories are equipped with new Intel-based Apple and Dell computers. Combined, OCT's lab facilities offer more than 350 Windows and Macintosh computers for classroom and general use. 

  • Call us at 718-997-5967


 Office Information

Office Hours: Monday-Friday, 9:00am - 5:00pm
Our office will be closed on Friday through August 8th
Hector Jacome
Director of Client Services
Location: I Building, Room 121
Phone: 718-997-3557


Liza Torres
Deputy Director of Client Services

Location I Building, Room 130
Phone: 718-997-3011 


Queens College, CUNY| 65-30 Kissena Blvd.| Queens, NY 11367-1597| Phone: (718) 997-5000 Copyright © 2004-
Queens College is CUNY