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Home > Computing > User Services
User Services

The User Services division of the Office of Converging Technologies at Queens College is responsible for the following:

Help Desk

Provides IT support assistance to Queens College faculty, staff, and students in a wide range of computer-related issues. Support is available for issues regarding hardware/software problems, virus removal, software updates, QC user ID, Lotus Notes, CUNY portal access, connecting to the QC wireless network, and any other related to technology.
To view FAQs or open a service request, click here
(QC user ID and password required). Assistance is available via phone, web, email, or in person.

  • Phone at 718-997-4444
  • In person by visiting us in the Dining Hall, Room 151
  • Email to

Media Services

Provides technical support for media equipment such as projectors, video systems, sound systems, document cameras, and the technology-enhanced classrooms (TEC). Media Services provides media equipment for classrooms and also provides setup and support for events that require audio and visual equipment. Media resources include satellite links, as well as library collections of multimedia, film, video, and slide materials to support both classroom teaching and research.

OCT Labs

Provides open and instructional computer laboratories to Queens College faculty and students in the I Building, Powdermaker Hall, Kiely Hall, and Science Building. Laboratories are equipped with new Intel-based Apple and Dell computers. Combined, OCT's lab facilities offer more than 350 Windows and Macintosh computers for classroom and general use.


 Office Information


Hector Jacome
Director of User Services
Location: Building I, Room 121
Phone: 718-997-3557


Queens College, CUNY| 65-30 Kissena Blvd.| Queens, NY 11367-1597| Phone: (718) 997-5000 Copyright © 2004-
Queens College is CUNY