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Help Desk

OIT Help Desk

The OIT Help Desk provides technology support to Queens College students, faculty, and staff.

They respond to issues regarding:

    • QC Username & Email
    • CUNYfirst
    • Citizen CUNYPortal
    • QC wireless access
    • Hardware/software problems
    • Virus removal
    • Software updates
    • and any other technology related issue...


Technical support for all QC students, faculty, and staff is provided via the following:

All service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system. 


***All new students, faculty, and staff need to make sure they claim all their accounts***

*Please note that Office 365 is only available for current QC students*

CUNYfirst_L9.gif CAMS_L9.gif CUNYPortal_CitizenCUNY.png  office_365.png


Have you recently visited the Help Desk? Let us know how we are doing!

 
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 Office Information

 
OIT Help Desk
Location:
Dining Hall 151
Phone:
718-997-4444
Fax: 718-997-3198
Email:
Helpdesk@qc.cuny.edu

Sergio Cruz
Help Desk Manager
Location: Dining Hall 155
Phone: 718-997-5959
Email: Sergio.Cruz@qc.cuny.edu

Help Desk Hours (when classes are in session) 
Monday - Thursday: 9am - 10pm 
Friday: 9am - 5pm 
Saturday & Sunday: 9am - 1pm

 

 Related Links

 
     



Queens College, CUNY| 65-30 Kissena Blvd.| Queens, NY 11367-1597| Phone: (718) 997-5000 Copyright © 2004-
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