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Help Desk

OIT Help Desk

The OIT Help Desk provides technology support to Queens College students, faculty, staff and guests

Help Desk respond to issues regarding:

    • QC Username
    • MyMail (Faculty & Staff)
    • Office 365 (Students)
    • CUNYfirst
    • Citizen CUNYPortal
    • QC wireless access
    • Hardware (QC owned equipment only)
    • Software (QC installed)
    • Virus removal
    • Computer updates

Technical support for all QC students, faculty, and staff is provided via the following:

All service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system. ll service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system. ​​​​​​​​​


***All new students, faculty, and staff need to make sure they claim all their accounts***

*Please note that Office 365 is only available for current QC students*

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CUNYPortal_CitizenCUNY.png  office_365.png


Have you recently visited the Help Desk? Let us know how we are doing!

 
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 Office Information

 

 

 
OIT Help Desk
 
Location: Dining Hall 151
 
Phone: 718-997-4444
 
Fax: 718-997-3198
 
Email: Helpdesk@qc.cuny.edu
 
 
 
Sergio Cruz
 
Help Desk Manager
 
Location: Dining Hall 155
 
Phone: 718-997-5959
 

                HELP DESK HOURS
                    Spring 2016

Monday - Thursday 9:00am to 10:00pm
Friday - 9:00am to 5:00pm
Saturday -
9:00am to 1:00pm
Sunday 9:00am to 1:00pm

 

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