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Help Desk

OIT Help Desk

The OIT Help Desk provides technology support to Queens College students, faculty, and staff.

They respond to issues regarding:

    • QC Username
    • MyMail (Faculty & Staff)
    • Office 365 (Students)
    • CUNYfirst
    • Citizen CUNYPortal
    • QC wireless access
    • Hardware (QC owned equipment only)
    • Software (QC installed)
    • Virus removal
    • Computer updates

Technical support for all QC students, faculty, and staff is provided via the following:

All service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system. 


***All new students, faculty, and staff need to make sure they claim all their accounts***

*Please note that Office 365 is only available for current QC students*

CUNYfirst_L9.gif CAMS_L9.gif

CUNYPortal_CitizenCUNY.png  office_365.png


Have you recently visited the Help Desk? Let us know how we are doing!

 
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 Office Information

 

OIT Help Desk
Location:
Dining Hall 151
Phone:
718-997-4444
Fax: 718-997-3198
Email:
Helpdesk@qc.cuny.edu

Sergio Cruz
Help Desk Manager
Location: Dining Hall 155
Phone: 718-997-5959
Email: Sergio.Cruz@qc.cuny.ed

                       Spring 2015

        Help Desk Hours              

Monday - Thursday      9AM to 10PM  

       Friday                           9AM to 5PM    

       Saturday & Sunday      9AM to 1PM    


 

 Related Links

 
     



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