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Help Desk

OIT Help Desk

The OIT Help Desk provides technology support to Queens College students, faculty, and staff.

They respond to issues regarding:

    • QC Username
    • MyMail (Faculty & Staff)
    • Office 365 (Students)
    • CUNYfirst
    • Citizen CUNYPortal
    • QC wireless access
    • Hardware (QC owned equipment only)
    • Software (QC installed)
    • Virus removal
    • Computer updates

Technical support for all QC students, faculty, and staff is provided via the following:

All service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system. ​​

***All new students, faculty, and staff need to make sure they claim all their accounts***

*Please note that Office 365 is only available for current QC students*

CUNYfirst_L9.gif CAMS_L9.gif

CUNYPortal_CitizenCUNY.png  office_365.png

Have you recently visited the Help Desk? Let us know how we are doing!



 Office Information


OIT Help Desk
Location: Dining Hall 151
Phone: 718-997-4444
Fax: 718-997-3198
Sergio Cruz
Help Desk Manager
Location: Dining Hall 155
Phone: 718-997-5959

                        Fall 2015

               Help Desk Hours              

   Monday - Thursday  9:00AM to 10:00PM

   Friday                        9:00AM to 5:00PM

   Saturday & Sunday  9:00AM to 1:00PM



 Related Links


Queens College, CUNY| 65-30 Kissena Blvd.| Queens, NY 11367-1597| Phone: (718) 997-5000 Copyright © 2004-
Queens College is CUNY