Office of Institutional Effectiveness

About OIE

The Office of Institutional Effectiveness (OIE) supports the evidence-based decision-making of administrators, faculty, and program and unit directors, with the overall goal of improving institutional quality, equity, and inclusion. Guided by the college’s mission for excellence in teaching and learning, a commitment to student success, and a desire to enhance the overall student experience, the office engages in institutional research and assessment activities that support strategic planning, student success initiatives, program development and evaluation, grant seeking and other fundraising endeavors, administrative effectiveness, marketing, and public relations. The OIE aims to provide relevant, reliable data to decision-makers, strengthen and systematize institutional and student learning assessment, and broaden the engagement of faculty and staff in continuous improvement efforts. Through collaboration with academic and administrative departments across the college, the Center for Teaching and Learning, and the Office of the Provost, the OIE aims to support a culture of inquiry and innovation at Queens College.

The integrated institutional research and assessment responsibilities of this office include:

  • Collecting, organizing, and analyzing data for applied research and program evaluation projects;
  • Analyzing and presenting institutional data for decision-support;
  • Identifying metrics and presenting data to gauge progress on strategic plan goals and objectives;
  • Providing data and information to support assessment activities across the college, including departmental self-studies;
  • Providing guidance, resources, and data analysis for student learning assessment;
  • Providing survey research expertise and assistance;
  • Preparing data sets drawn from institutional data to support research conducted by faculty and administrators;
  • Analyzing and presenting institutional data to support operational and administrative functions;
  • Preparing data to meet compliance-reporting requirements of federal, national, regional, and state agencies (e.g., IPEDS, Middle States, NCAA, HEDS);
  • Organizing evidence that the college continues to meet the accreditation standards of the Middle States Commission on Higher Education (MSCHE);

The Office of Institutional Effectiveness is supported by a talented and dedicated staff: Zhili Liang – Director of Institutional Research, Suwen Brunot – QC Navigate Application Manager and Business Intelligence Specialist, and Lizandra Friedland – Assistant Director of Survey Research and Assessment.