Office of Institutional Effectiveness

About OIE

The Office of Institutional Effectiveness (OIE) supports the evidence-based decision-making of administrators, faculty, and program and unit directors, with the overall goal of improving institutional quality, equity, and inclusion. Guided by the college’s mission for excellence in teaching and learning, a commitment to student success, and a desire to enhance the overall student experience, the office engages in institutional research and assessment activities that support strategic planning, student success initiatives, program development and evaluation, grant seeking and other fundraising endeavors, administrative effectiveness, marketing, and public relations. The OIE provides relevant, reliable data to decision-makers, support institutional and student learning assessment, and broaden the engagement of faculty and staff in continuous improvement efforts. Through collaboration with academic and administrative departments across the college, the Center for Teaching and Learning, and the Office of the Provost, the OIE aims to foster a culture of inquiry and innovation at Queens College.

The integrated institutional research and assessment responsibilities of this office include:

  • Collecting, organizing, and analyzing data for applied research and program evaluation projects;
  • Analyzing and presenting institutional data for decision-support;
  • Identifying metrics and presenting data to gauge progress on strategic plan goals and objectives;
  • Providing data and data dashboards to support assessment activities across the college;
  • Analyzing and presenting institutional data to support operational and administrative functions;
  • Conducting survey research to assess progress on college-wide goals, including strategic plan objectives;
  • Providing survey expertise and assistance for assessment activities;
  • Preparing data sets drawn from institutional data to support research conducted by faculty and administrators;
  • Preparing data to meet compliance-reporting requirements of federal, national, regional, and state agencies (e.g., IPEDS, Middle States, etc.);
  • Managing the college’s course evaluation software and administering the course evaluation process.
  • Organizing evidence that the college continues to meet the accreditation standards of the Middle States Commission on Higher Education (MSCHE);

The OIE adheres to a strict interpretation of FERPA in favor of student privacy, and we follow the ethical principles of our professional organization as institutional researchers. As designated data stewards for the college, it is our responsibility to ensure the privacy, confidentiality, security, and appropriate use of institutional data, and we extend the same principles to employee (faculty and staff) data.

Our Team

  • Rebekah Chow – Associate Provost for Institutional Effectiveness and Middle States Accreditation Liaison Officer (ALO)
  • Lizandra Friedland – Associate Director of Survey Research and Assessment
  • Zhili Liang – Director of Institutional Research


Visit our Frequently Asked Question page to learn more about the Office of Institutional Effectiveness.