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Job Description
  Job Title: HR Employee & Labor Relations Manager
  Job ID: 17228
  Department: Human Resources
  Location: Queens College

​Often referred to as "the jewel of the CUNY system", Queens College sits on 80 acres of land and is a place of contrast: an urban school in a suburban setting. It is a place where a large and diverse student body receives personalized attention. This formula has made us one of New York's premier educational institutions.
With a mission to prepare students to become leading citizens of an increasingly global society, we offer a rigorous education in the liberal arts and sciences under the guidance of a faculty dedicated to both teaching and research. Our liberal arts, science and pre-professional programs earn us high rankings in prestigious college guides such as The Princeton Review America's Best Value colleges. Our students graduate with the ability to think critically, address complex problems, explore various cultures, use modern technologies and information resources, and have won prominence in nearly every field.

The Office of Human Resources at Queens College, CUNY is seeking a Employee and Labor Relations Manager. Reporting directly to the Assistant Vice President of Human Resources, the Employee and Labor Relations Manager is responsible for overseeing employee and labor relations issues for the College.

Specific duties include but are not limited to:
- Lead in the administration and enforcement of collective bargaining and labor relations practices for the College’s unions. 
- Provide contract interpretation to supervisors and employees in areas such as hiring practices, discipline, and administration of programs and policies.
- Handles grievances, arbitrations, dispute resolution, communications, contract negotiations and other legal matters and seeks advice, when necessary, from the appropriate resources.
- Consult with the Office of the Vice Chancellor for Labor Relations
- Track and monitor grievances as well as developing effective strategies to reduce reported grievances and disputes.
- Conduct internal investigations and coordinate with the appropriate campus office(s) for follow-up and resolution. 
- Collaborate with unions to resolve issues and address concerns
- Manages training program  by identifying external training opportunities,  developing and delivering effective training sessions to small and large groups at all levels of the organization
- Research and/or prepare the department’s response to Union requests for information.
- Coach, mentor and counsel supervisors to enhance their ability to be an effective leader
- Establish effective working relationships with management, faculty, staff and union representatives throughout the organization.
- Works collaboratively with units within the Office of Human Resources, Office of Legal Counsel, and with management in other human resources functions
- Assist employees with workplace issues


Manages a portfolio of Human Resources programs and operations at the College level.

- Assumes responsibility for delivery of one or more human resources programs, which may include recruitment, performance management, labor relations, pay administration, recordkeeping, and/or human resources technology

- Manages staff responsible for carrying out operations in the Human Resources office

- Directly supports College department chairs and managers in staff planning, recruiting, hiring, and resolving sensitive personnel issues regarding their employees

- Provides guidance on the impact of laws and regulations, CUNY policies, and collective bargaining agreements

- Provides outreach to employees and provides communications such as meetings, newsletters, and web sites

- Compiles accurate and well-organized reports

- Assists management with developing policies, procedures, and programs to support Human Resources' objectives

- Performs related duties as assigned.


​Bachelor's Degree and six years' related experience required.


​- The successful candidate will have excellent analytical, collaborative, project management and communication skills and have a high degree of emotional intelligence experience in dealing with sensitive, complex issues- Prior experience in a public sector labor environment
- Experience working in a diverse urban environment
- Political savvy, superior organizational skills and someone who enjoys a challenging, fast-paced work environment
- Proficient knowledge of MS Office Products, such as Word, Excel, and PowerPoint
- Ability to build positive relations through collaboration and diplomacy
- Ability to understand and speak Spanish is preferred
- Master’s degree or J.D. degree strongly preferred
- SHRM certification preferred


​Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.  We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.  Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


​If you are viewing this job posting on any website other than CUNYfirst, please follow the instructions below:
- Go to and click on "Employment"
- Click "Search job listings"
- Click on "More options to search for CUNY jobs"
- Search by Job Opening ID number 17228
- Click on the "Apply Now" button and follow the instructions.

Please note that candidates must upload a cover letter describing related qualifications and experience, resume, and the names and contact information of three (3) professional references as ONE DOCUMENT in any of the following formats: .doc, .docx, or .pdf format.

**Please use a simple name for the document that you upload, for example, JDoeResume.  Documents with long names cannot be parsed by the application system.

Open until filled with review to begin September 16, 2017

Visit the CUNY website to apply!
CUNY offers a comprehensive benefits package to employees and eligible dependents based on the job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
The City University of New York is an Equal Opportunity Employer which complies with all applicable laws and regulations, and encourages inclusive excellence in its employment practices.
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