Frequently Asked Questions
What forms of payment do you accept?
The Bursar's Office accepts cash, check or money orders. Payment can also be made online using a credit card or e-check. Payment via credit card will incur a 2.65% non-refundable fee. Payment by e-check is free of charge.
You can also mail a check or money order to the address below. Make the check/money order payable to Queens College and put your CUNYfirst ID number on the check/money order.
Can I see my account balance on CUNYfirst?
Attn: Bursar's Office
65-30 Kissena Blvd.
Flushing, NY 11367
Yes, you can see your account details in your CUNYfirst Self Service Center by clicking on “Account Inquiry” under the “Finances” heading. Do you offer a payment plan?
Yes. Enrollment for the Nelnet Payment Plan is done through your CUNYfirst Self-Service Student Center. Go to Finances, and select Enroll/Manage Payment Plan. There is a $40 enrollment fee per semester. For more details view the Nelnet Payment Plan video
or the Nelnet Payment Plan flyer
.What are the tuition and fee rates?
Tuition and fee rates can be viewed on the Queens College Tuition Costs
page.What is an Academic Excellence Fee?The
City University of New York Board of Trustees approved the implementation of an
Academic Excellence Fee effective Spring 2016. This fee supports the costs of
enhancing the instruction and program offered to our graduate students
enrolled in certain graduate-level program plans. For a listing of those plans and their
fees click here.Why am I being billed as an out-of-state student when I live in New York?
If this is your first semester at QC, contact the Admissions Office. If this is not your first semester, contact the Registrar’s Office.I can’t pay my bill in full by my due date. What can I do?
You can pay your bill in monthly installments by enrolling in a Nelnet Payment Plan (by your due date) for a enrollment fee of $40. Payment plans are available for fall and spring only. To enroll, log into CUNYfirst Self-Service and go to your Student Center. Go to Finances, and select Enroll/Manage Payment Plan. I dropped my classes. Why am I still being charged?
Most likely, you dropped your classes after the semester began. The liability period is posted in each term's Bursar Information Letter.I have a Bursar Hold/Stop; can I still register?
No. If you have a balance, it must be paid in full before your Bursar Hold can be removed.How can I get a copy of my bill for reimbursement from my company?
You must fill out a Bill Request Form, available at the One Stop Center and the Bursar’s Office. Once your form is received, the bill will be ready for pick-up or mailing within two weeks.
*Please note that bill requests for prior semesters are $5 per bill (must be paid at Bursar’s Office).How long will it take for my refund to be processed?
It can take two to three weeks.Can I pick up my refund check?
No. All refund checks are mailed. Please verify that your mailing address is correct in your CUNYfirst Self Service Center.I have direct deposit for my financial aid disbursements. Can my Queens College refund be direct deposited into my account?
Yes. All refunds of financial aid and/or tuition and fees (except those paid with a credit card) can be direct deposited into your bank account. You need to set up Direct Deposit through your CUNYfirst Self-Service account by following these easy steps:
1. Navigate to Self-Service >Campus Finances >Manage My Account
2. Click Add Account on the My Accounts page and enter the required account information then click Next. *TIP: Refer to your check or bank to verify your bank code (routing number) and account information.
3. Make sure you then click Enroll in Direct Deposit.
4. Select your account nickname and click Next.
5. Read the Enroll in Direct Deposit Agreement, click Yes to agree and SUBMIT to finish.
Note: CUNY will never ask you to confirm any personal information via email. Always sign on to CUNYfirst to process your transactions and review account details.Financial aid is covering my bill and I see a refund is due to me. When will I receive it?
Your refund will be processed once Queens College receives your financial aid payments (Direct Loan, Pell, SEOG, etc.).Why didn’t I receive a 1098-T?
A) If your bills were paid in full by financial aid or a third party, you are not entitled to a 1098-T.
B) Check CUNYfirst to verify that your address is correct. If it's incorrect, you must update it in CUNYfirst, then contact the 1098-T hotline at (718) 997-4534 to request that a copy of your 1098-T be mailed to you. You can also print a copy of your 1098-T from your Self Service Center.The amount of my 1098-T is incorrect.
Leave a message on the 1098-T hotline at (718) 997-4534 stating your concern. Someone will review your 1098-T and get back to you.How can I get a copy of my 1098-T form?
A copy of your 1098-T form is available on your Self Service Center in CUNYfirst.
How can I go paperless and receive my Form 1098-T via Self-Service?
To promote our paperless incentives, CUNY offers all students an electronic Form 1098-T. To opt out of receiving a paper 1098-T form in the mail, go to Self-Service > Campus Finances > View 1098-T and click on Grant Consent.
The benefits of going paperless are:
I submitted an appeal. When will I receive a response?
- Online delivery provides access to the Form 1098-T earlier than the traditional mailing process.
- Online delivery eliminates the chance that the 1098-T will get lost, misdirected, or delayed during delivery, or misplaced once you receive it.
- Signing up for online delivery is easy and secure.
- You can receive your Form 1098-T even while traveling away from your mailing address.
The appeal process can take from two to three weeks before a response is issued.What is my payment due date?
The due date of your bill can be found in each term's Bursar Information Letter.If financial aid is covering my entire bill, do I have to pay anything?
As long as your financial aid award is reflected on your CUNYfirst account, and covers your entire bill, you are not required to make payment.