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Tuition / Bursar

Frequently Asked Questions

What forms of payment do you accept?
The Bursar's Office accepts cash, check, money orders and international wire transfers (see below). Payment can also be made online using an e-check. Payment can only be made with a credit card if you are signing up for a payment plan (see below). Payment by e-check is free of charge. You can also mail a check or money order to the address below. Make the check/money order payable to Queens College and put your CUNYfirst ID number on the check/money order.

Queens College
Attn: Bursar's Office
65-30 Kissena Blvd.
Flushing, NY 11367

Do you accept International Wire Transfers?
Yes. For information on how to initiate an International Wire Transfer, please contact

How do I make an e-check payment?

CUNY recently changed the process. Here’s what you need to know.
To make an online one-time payment, select the make a payment link in your Student Center.  (Make sure your pop-up blocker is disabled)

Then select Make Payment from the left-hand menu.

You will see a screen that displays all of the CUNY schools (past and present) associated with your EmplID. Next to each school will be a payment amount box.

Since each school is listed, each payment amount box either will be populated with a dollar amount if you owe money to that school, or will be blank if nothing is owed.

You can choose to pay the entire amount in the payment amount box.  Or you can choose to override the pre-populated amount and enter the amount you wish to pay in the payment amount box next to the school you want to pay.

DO NOT enter amounts into payment amount boxes of schools with no amounts due.  If you do, a payment will be made to that school.

After you enter your bank information you will see a screen asking, Is this eCheck information correct.  Before you finalize your payment, review your payment information to: 

1) make sure you are only sending money to a school where you have outstanding charges; and,
2) confirm the amount.  If the information is wrong, cancel and start over.

If you finalized an incorrect payment, immediately contact the respective school’s bursar office.

You can also view this Payment Video created by CUNY.

Can I see my account balance on CUNYfirst?

Yes, you can see your account details in your CUNYfirst Self Service Center by clicking on “Account Inquiry” under the “Finances” heading. 

Do you offer a payment plan?
Yes. Enrollment in the Nelnet Payment Plan is through your CUNYfirst Self-Service Student Center. Payment plans are available for Spring, Summer and Fall terms. If paying by credit card, the enrollment fee is $95 per term. If paying by echeck, the enrollment fee is $40 per term. Please note that the payment plan will now consider any prior term balances on your student account as part of the payment plan total. For more information about the payment plan, please view the Nelnet Payment Plan video.

  • ​When completing the “Payment Plan Budget Worksheet” please include any prior balances so they can be incorporated into your initial payment plan total.​
    • If you do not include your prior balance in the initial payment plan total, your payment plan balance will be recalculated (on the eighth day of the semester) to include any prior balances.
    • Prior balances will be divided among your remaining installments.
    • Please keep in mind, if your financial aid award has been removed for a prior semester, this balance will be included in your payment plan.
  • Any payment plan payments will be applied to the earliest balance first.
    • ​For example, if you are enrolled in a Fall 2016 payment plan and also have an outstanding Summer 2016 balance, any payment plan payments will first be applied to your Summer 2016 balance until it is fully covered, subsequent payments will then be applied to your Fall 2016 balance.
What are the tuition and fee rates?
Tuition and fee rates can be viewed on the Queens College Tuition Costs page.

What is an Academic Excellence Fee?
The City University of New York Board of Trustees approved the implementation of an Academic Excellence Fee effective Spring 2016. This fee supports the costs of enhancing the instruction and program offered to our graduate students enrolled in certain graduate-level program plans. For a listing of those plans and their fees click here.

I registered for Winter session. Will I be billed activity fees?
Yes, students registered in the Winter session will be responsible for student fees (this includes the Activity, Consolidated, Senate, and Technology fees).  However, students registered in both the Spring semester and Winter session will be charged only one set of student fees based on the total combined number of credits enrolled in.

Why am I being billed as an out-of-state student when I live in New York?
If this is your first semester at QC, contact the Admissions Office. If this is not your first semester, contact the Registrar’s Office.

I can’t pay my bill in full by my due date. What can I do?
You can pay your bill in monthly installments by enrolling in a Nelnet Payment Plan (by your due date). To enroll, log into CUNYfirst Self-Service and go to your Student Center. Go to Finances, and select Enroll/Manage Payment Plan.
I dropped my classes. Why am I still being charged?
Most likely, you dropped your classes after the semester began. The liability period is posted in each term's Bursar Information Letter.

I have a Bursar Hold/Stop. Can I still register?
No. If you have a balance, it must be paid in full before your Bursar Hold can be removed.

How can I get a copy of my bill for reimbursement from my company?
You must fill out a Bill Request Form, available at the One Stop Center and the Bursar’s Office. Once your form is received, the bill will be ready for pick-up or mailing within two weeks.
*Please note that bill requests for prior semesters are $5 per bill (must be paid at Bursar’s Office).

What payment methods are available for students to receive refunds?

CUNY offers two electronic payment methods for students to receive refunds. Students may choose the payment method most convenient to them.

Electronic payment methods eliminate the risk of losing a check and eliminate the need to physically visit a bank to make a deposit.

Direct Deposit to student’s personal bank account. Learn more.

CUNY Scholar Card, a money network prepaid card. Learn more.

How long will it take for my refund to be processed?
It can take two to three weeks.

Can I pick up my refund check?
No. All refund checks are mailed. Please verify that your mailing address is correct in your CUNYfirst Self Service Center.

I have direct deposit for my financial aid disbursements. Can my Queens College refund be direct deposited into my account?
Yes. All refunds of financial aid and/or tuition and fees (except those paid with a credit card) can be direct deposited into your bank account. You need to set up Direct Deposit through your CUNYfirst Self-Service account by following these easy steps:
1. Navigate to Self-Service >Campus Finances >Manage My Account
2. Click Add Account on the My Accounts page and enter the required account information then click Next. *TIP: Refer to your check or bank to verify your bank code (routing number) and account information.
3. Make sure you then click Enroll in Direct Deposit.
4. Select your account nickname and click Next.
5. Read the Enroll in Direct Deposit Agreement, click Yes to agree and SUBMIT to finish.

Note: CUNY will never ask you to confirm any personal information via email. Always sign on to CUNYfirst to process your transactions and review account details.

Financial aid is covering my bill and I see a refund is due to me. When will I receive it?
Your refund will be processed once Queens College receives your financial aid payments (Direct Loan, Pell, SEOG, etc.).

Why didn’t I receive a 1098-T?
A) If your bills were paid in full by financial aid or a third party, you are not entitled to a 1098-T.
B) Check CUNYfirst to verify that your address is correct. If it's incorrect, you must update it in CUNYfirst, then contact the 1098-T hotline at (718) 997-4534 to request that a copy of your 1098-T be mailed to you. You can also print a copy of your 1098-T from your Self Service Center.

The amount of my 1098-T is incorrect.
Leave a message on the 1098-T hotline at (718) 997-4534 stating your concern. Someone will review your 1098-T and get back to you.

How can I get a copy of my 1098-T form?
A copy of your 1098-T form is available on your Self Service Center in CUNYfirst.

How can I go paperless and receive my Form 1098-T via Self-Service?
To promote our paperless incentives, CUNY offers all students an electronic Form 1098-T. To opt out of receiving a paper 1098-T form in the mail, go to Self-Service > Campus Finances > View 1098-T and click on Grant Consent.

The benefits of going paperless are:
  • Online delivery provides access to the Form 1098-T earlier than the traditional mailing process.
  • Online delivery eliminates the chance that the 1098-T will get lost, misdirected, or delayed during delivery, or misplaced once you receive it.
  • Signing up for online delivery is easy and secure.
  • You can receive your Form 1098-T even while traveling away from your mailing address.
I submitted an appeal. When will I receive a response?
The appeal process can take from two to three weeks before a response is issued.

What is my payment due date?
The due date of your bill can be found in each term's Bursar Information Letter.

If financial aid is covering my entire bill, do I have to pay anything?
As long as your financial aid award is reflected on your CUNYfirst account, and covers your entire bill, you are not required to make payment.


 Office Information

Location: Jefferson Hall - Room 200
Telephone: 718-997-4500

Spring 2018 Bursar Office Hours

Monday-Thursday 9:30 am - 4:30 pm
​Tuesday & Wednesday* ​5:00 - 7:00 pm
​(when classes are in session)
Friday​ 9:30 am – 1:00​ pm
*No evening hours
Wednesday, 2/21

Thursday 2/22 
additional hours
5:00 - 7:00 pm
Contact Us

 Bursar Information Letter

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