“FYI” stands for “for your information” and notifies about something that is important or significant.
The Care and Concern Team
The Care and Concern Team plays a vital role in identifying and assisting students who may be facing academic, emotional, or behavioral challenges.
Online Reporting Form: https://qc.cuny.edu/care
(Reports received via the form are the most effective way to collaborate and support our students)
All reports are handled privately and reviewed promptly to determine the best course of action. Early notification is key, and your referrals help us connect individuals with the appropriate resources before challenges escalate.
Guide to student services
Reporting and Referral Resources
- Academic Integrity Issues
Academic integrity matters should be reported to the Academic Integrity Officer, Emanuel Avila, through the online portal: www.qc.cuny.edu/CARE.
- Behavioral Concerns
Behavioral or concerning student conduct should be reported to the CARES Team through the online portal: www.qc.cuny.edu/CARE.
Anonymous reports are also accepted. Reporters who wish to remain anonymous may type “Anonymous” in the required name fields when submitting the report.
- Counseling Services
The Queens College Counseling Center provides confidential counseling and crisis intervention to support students’ mental health and well-being.- Location: Frese Hall, 1st Floor (Reception Area – enter through the doors closest to Kiely and Klapper Halls)
- Phone: 718-997-5420
- Email: CounselingServices@qc.cuny.edu
- Hours: Monday–Friday, 9 AM–5 PM (Fridays closed during summer)
Appointments:
Students may call, email, or submit an online request form to schedule an initial appointment. A 30-minute screening with a counselor helps determine how best to assist them. All sessions are by appointment only. Same-day, urgent appointments are available during office hours by walk-in, phone, or email.After-Hours Support:
If a student experiences a mental health emergency outside of business hours, they may:- Call 718-997-5420 and press 1 to reach the 24/7 crisis hotline
- Call, text, or chat NYC 988 for 24/7 crisis support
- Call 911 or go to the nearest hospital emergency room
- CUNY Policies and Procedures
For your reference, you can access the full listing of CUNY policies and procedures that support students: Student Conduct, Advocacy & Referral – The City University of New York
- Dean’s Certification Letters
(For Common Application, Coalition Application, or Bar Admission applications)
Requests for Dean’s Certification Letters should be directed to the Office of the Vice President for Student Affairs and Enrollment Management, located in the Student Union, Room 300, or emailed to VPSA@qc.cuny.edu.
- Emergency Grants
Students experiencing unexpected financial hardship may apply for an Emergency Grant. The application can be found on the grant website and applications are reviewed by the Emergency Grant Committee within the Office of Student Affairs.- Email: emergencygrants@qc.cuny.edu
- Website: www.qc.cuny.edu/sl/student-emergency-grant
- Full-Time Certification Letters
Students who require proof of full-time enrollment can obtain official certification letters through the National Student Clearinghouse, accessible via the Registrar’s website.
- Student Conduct / Good Standing Letters
(For law enforcement referrals, bar admission applications, etc.)
Requests for Student Conduct or Good Standing Letters should be directed to the Office of the Vice President for Student Affairs and Enrollment Management, located in the Student Union, Room 300, or emailed to VPSA@qc.cuny.edu.
- Student Services: Bursar, Financial Aid, and Registrar
Please refer to the attached flyer for details on how to contact and refer students to the Bursar, Financial Aid, and Registrar offices.
Division Contacts
Office of Student Affairs and Enrollment Management
- Email: SAEM@qc.cuny.edu
- Phone: 718-997-5501
- Lead Contact: Jennifer Jarvis, Vice President for Student Affairs & Enrollment Management (SAEM)
Office of Enrollment Management
- Email: Enrollment@qc.cuny.edu
- Phone: 718-997-4262
- Lead Contact: Vivek Upadhyay, Assistant Vice President for Enrollment Management
Office of Student Affairs
- Email: VPSA@qc.cuny.edu
- Phone: 718-997-5500
- Lead Contact: Sean Pierce, Assistant Vice President for Student Affairs