To upgrade your device(s) to Windows 11, please schedule an appointment with the ITS Service Desk.
We are ITS. We are here to help.
Powering progress through technology—Information Technology Services drives innovation in teaching, research, security, and collaboration across the College.
Cybersecurity Awareness Month 2025
Join us in celebrating the Global Cybersecurity Awareness in 2025 with this year’s theme, Your Security Toolkit. Each week in October, our Information Security team will conduct virtual sessions with real-life examples and practical tips to help you stay safe online.
Setting up Your Accounts
Here are some quick and easy how-to resources to help you configure your Queens College accounts.
Your AMS (formerly CAMS) account
allows you to access the schools computers, Wi-Fi on campus, QC Mobile Print, obtain your QCard (College ID card) and access other college web applications.
What is MFA?
Multi-factor authentication is a simple way of protecting Queens College email accounts and CUNY login credentials by requiring users to provide more than just their username and password when attempting to log in.
ITS Quick Links
Student Resources
For resources to help you get started or receive in-person support, visit our Student Services or Support page.
Faculty & Staff Resources
Our list of resources for new or returning faculty and staff is designed to help you navigate technology efficiently.
Get to Know the ITS Team
Our dedicated team of experts keeps QC College running smoothly behind the scenes. Meet the faces behind the technology, discover their roles, and learn how they make a difference every day.
We are ITS. We are here to help!
Hours subject to change, please check your Queens College email account regularly for updates.
General Support Inquiries via Zoom for Faculty and Staff members
Hours for the Fall Semester:
- Tuesday, 12PM – 5PM
Please be sure to join at least 30 minutes prior to the end of a session in order to allow us to end sessions at the designated time. Join the Zoom at https://bit.ly/QCxCETLL__Zoom.
On Campus Support
Location: I-BUILDING, ROOM 200
Phone: (718) 997-4444
Email: support@qc.cuny.edu
Monday – Thursday, 9AM – 4PM
Friday, Closed
No Weekend Support
Online Support
Browse Knowledge Base – Need an answer fast? Check out our latest IT knowledge base articles
Ticket Submission – Submit a ticket. Provide a detailed description and your EMPLID if available. Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system.
Monday – Thursday, 9AM- 10PM
Friday, 9AM – 9:30PM
No Weekend Chat Support
Via Email – Please email us at support@qc.cuny.edu