About

About

Troy J. Hahn serves as Chief Information Officer and Assistant Vice President of Queens College. As the CIO, Hahn directs the Office of Information Technology Services (ITS), which supports the IT needs of the college administratively and academically. He is also responsible for developing the college’s technology strategy and providing leadership and direction concerning the technical operations of the college’s core academic and administrative applications, network, telephone, and data systems.

We continue to provide support to the campus community during the transition to distance education and remote work. Our on-campus support is temporarily suspended.

  • Browse Knowledge Base– Need an answer fast? Check out our latest IT knowledge base articles​ ​
  • Ticket Submission – Submit a ticket. Provide a detailed description and your EMPLID if available. Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system
    • Via Phone– Call us at (718) 998-4444
      • ​Hours: Monday-Friday 9 AM-5 PM
    • Via Email– Please email us at support@qc.cuny.edu​

    Via Live Chat

    • Cli​ck here to visit the QC Helpdesk Support Portal.
      Hours: Monday-Thursday 9:00AM- 10:00 PM, Friday 9:00AM -9:30 PM *No Weekend Chat Support*
    BUSINESS OPERATIONS

    Business Operations provides end user support in the following areas: Client Services, Field Services, Q-Card Office, Service Desk, Training & Cybersecurity.

    CAMPUS DISTRIBUTION

    Campus Distribution consists of the mailroom and Central Receiving. The mailroom sorts, processes, and distributes incoming and outgoing U.S. Postal Service mail as well as interoffice and intercampus mail. Central Receiving manages incoming and outgoing packages from such companies as UPS and FedEx as well as direct shipments from private companies.

    CYBERSECURITY

    The cybersecurity division protects the security of data that crosses the networks and promotes the preservation of personal security and privacy for the campus community.

    INSTRUCTIONAL TECHNOLOGY

    Instructional Technology provides support, planning and development of campus classrooms and labs.

    STRATEGIC OPERATIONS

    Strategic Operations oversees the following areas: IT Infrastructure Services, Networking Services and Enterprise Applications. The IT Strategic Operations division provides the back-end support for many of the services that provide communication and computer systems on campus such as e-mail, telephone services, qwifi, and IT Security.