Bursar Staff Contact Information
Bursar Staff Members Are Working Remotely and Are Available To Assist
Although the Bursar's Office in Jefferson Hall is closed until further notice, our dedicated staff is working remotely to continue to assist students. Staff members are available via email and/or telephone during our normal office hours. We aim to respond to all student inquiries within three business days. When leaving a voice message or sending an email to staff, please be sure to include your first and last name and CUNY ID number.
IMPORTANT NOTE WHEN EMAILING BURSAR STAFF
Some students have reported receiving an error message when copying and pasting the staff email addresses below into the 'To' field in their email program. In the event that you receive an error message, please clear the 'To' field, then manually type the address into the field.
Bursar Call Center: Call Center staff can be reached to assist with general questions and concerns relating to your account via email.
Call Center by Email: Contacts listed below
Days/Hours by Email: Monday-Friday, 9:00am-5:00pm
|A - I
|J - R
|S - Z
Refunds: The Bursar's refund staff is prepared to assist you with questions relating to direct deposits and stop payment requests. For additional assistance on other refund-related matters, please contact the appropriate staff member, per the instructions below.
|Unapplied/Missing Financial Aid
||QC Hub /
Financial Aid Office
|Refund questions on Financial Aid payments already applied to student account (only)|
|Credit Card Refunds
Third-party Payments, Outside Scholarships, Vouchers and Waivers: For assistance, please contact the appropriate staff member, per the instructions below.
|Third-party Contracts (Ch33, Para, etc.)
|| (718) 997-4509|
|3rd Party Contracts|
|CUNY Employee Waivers
||(718) 997-4501 |
Miscellaneous: For assistance, please contact the appropriate staff member, per the instructions below.
|Nelnet Payment Plan