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Help Desk


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     Information Technology Service Desk

The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests

FALL 2021  
 On Campus Support By Appointment Only.
Monday-Friday, 9 AM-7 PM
Schedule your appointment here
Live Support Service Available

Live Chat/Tickets:
Monday-Thursday 9am to 10:00pm

Friday 9:00am to 5:00pm

No Weekend Support

Phone Support Hours:

Monday-Friday 10am to 3pm

No Weekend Phone Support


​Chat: Click Live Support Icon Above

Create Tickets:  ITS Support Site

Help Desk respond to issues regarding:

    • QC Username
    • MyMail (Faculty & Staff)
    • Blackboard
    • Office 365 (Students)
    • CUNYfirst
    • QC wireless access
    • Hardware (QC owned only)
    • Software (QC installed)
    • Virus removal
    • Computer updates
    • Computer hardware quotes/specs
    • Others

All service desk tickets are managed by our Call Management System (Freshservice). Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 Office Information

Manager: TBA
Location: Dining Hall 151
Phone: 718-997-4444
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