Information Technology Service Desk
The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests
ITS SERVICE DESK HOURS
FALL 2021 |
On Campus Support By Appointment Only.
Monday-Friday, 9 AM-7 PM
Schedule your appointment here
Live Support Service Available
Live Chat/Tickets:
Monday-Thursday 9am to 10:00pm
Friday 9:00am to 5:00pm
No Weekend Support
Phone Support Hours:
Monday-Friday 10am to 3pm
No Weekend Phone Support
Chat: Click Live Support Icon Above
Create Tickets: ITS Support Site |
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Help Desk respond to issues regarding:
- QC Username
- MyMail (Faculty & Staff)
- Blackboard
- Office 365 (Students)
- CUNYfirst
- QC wireless access
- Hardware (QC owned only)
- Software (QC installed)
- Virus removal
- Computer updates
- Computer hardware quotes/specs
- Others
All service desk tickets are managed by our Call Management System (Freshservice). Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system.
