ITS Help Desk
The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests
| HELP DESK HOURS - FALL 2018 |
Monday - Thursday 9:00am to 7:00pm
Friday 9:00am to 5:00pm |
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Saturday & Sunday 9:00am to 1:00pm
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Help Desk respond to issues regarding:
- QC Username
- MyMail (Faculty & Staff)
- Blackboard
- Office 365 (Students)
- CUNYfirst
- Citizen CUNYPortal
- QC wireless access
- Hardware (QC owned equipment only)
- Software (QC installed)
- Virus removal
- Computer updates
Technical support for all QC students, faculty and staff is provided via following the following:
- In person: Dining Hall, Room 151
All service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system.
