Navigate Up
Sign In
QC Home Page QC Home Page
  
A-Z Index
Home > Information Technology > Help Desk
Help Desk

 

 Live Chat

 

     Information Technology Service Desk

The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests

ITS​ SERVICE DESK HOURS
FALL 2020
 No On-Campus Support at this time.
 
Live Support Service Available

Live Chat/Tickets:
Monday-Thursday 8am to 10:00pm

Friday 8:00am to 6:00pm

No Weekend Support


Phone Support Hours:

Monday-Friday 9am to 5pm

No Weekend Phone Support

  

​Chat: Click Live Support Icon Above

Create Tickets:  ITS Support Site

Phone Support #: (718) 997 4444

Help Desk respond to issues regarding:

    • QC Username
    • MyMail (Faculty & Staff)
    • Blackboard
    • Office 365 (Students)
    • CUNYfirst
    • QC wireless access
    • Hardware (QC owned only)
    • Software (QC installed)
    • Virus removal
    • Computer updates
    • Computer hardware quotes/specs
    • Others


All service desk tickets are managed by our Call Management System (Freshservice). Customers will be given a ticket number, followed by an email with the ticket details once the request for service is entered into the system. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
​​​​​​​​​​​​​​​​​​​​​​​​​​​
 

 Office Information

 
Manager: TBA
Location: Dining Hall 151
Phone: 718-997-4444
Report an I.T. Security Incident
Knowledge Base Library
Provide Feedback
 

 I.T. Services

 
 

 I Want To...

 
 
 

 Important Links

 
 
Stay Social at QC YouTube Facebook Twitter Gray Bar Calendar MyQC QC Mobile CUNY first Blackboard QC Bookstore QC Campus Store Gray Bar QC Wows!

Click each division to view a complete list of its departments


Adult Collegiate Education | English Language Institute | Professional & Continuing Studies
Summer Session | Weekend College | Winter Session



Resources for Combating Sexual Harassment/Sexual Assault (Title IX)

Queens College is CUNY
DirectionsMap/Directions  |  Emergency Preparedness  |  Working at QC  |  Student Consumer Info  |  A-Z Index  | 
Queens College, CUNY | 65-30 Kissena Blvd. | Queens, NY 11367-1597 | Phone: (718) 997-5000 Copyright © 2004-