Queens College Rosentha

ITS Helpdesk Office Location:
I-Building, Room 200 / Map Location
Fax: 718-997-5678

Office Hours:
Mon-Thu, 9:00 AM – 4:00 PM
Fri, Closed

Email: support@qc.cuny.edu
Submit a ticket via Fresh Service

Hours subject to change, please check your Queens College email account regularly for updates.

Online Support support for students is available. Cli​ck here to visit the QC Helpdesk Support Portal.

  • Hours: Monday-Thursday 9:00AM – 10:00 PM, Friday 9:00AM – 9:30 PM
    *No Weekend Chat Support*
Support chat iconTo access our chat support select the chat icon on the lower right hand corner of this page.
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Claim your CUNYfirst Account
How to obtain your QCard (the official ID of Queens College)
How to obtain your QCard (the official ID of Queens College)

To obtain a QCard, you must have a CAMS (College Account Management System) account. If you do not have one, visit https://cams.qc.cuny.edu.

You can submit a Photo online for your QCard. Click here to submit your photo online.

Photos must be submitted online and approved by ITS. Once your photo has been approved, your QCard will be printed out and dropped off at the Public Safety Office located at the Main Gate of Campus for pick up. You must bring photo IDs as proof of identification (e.g., a driver’s license, a state-issued non-driver ID, or a passport) when picking up your QCard.

If you lose your QCard, there is a $10 replacement fee. Click here for instructions regarding making an online payment. Online payment only accepts MasterCard and Visa.

To ensure the durability and validity of your QCard:

  • Keep it in a wallet or cardholder
  • Keep it away from magnets and computers to avoid magnetic damage
  • Do not put it cell phone case of a phone capable of wireless charging as wireless charging may demagnetize the card
  • Do not punch holes in your card
  • Do not tamper with the information or picture printed on the card
  • Do not wash the card
  • Do not use the card for any purpose for which it was not designed

Once on campus, you will need to show your wellness check-approval confirmation email to gain access to campus and the QCard office. Public Safety staff will monitor the process and maintain social distancing protocols.

Activate your CAMS Account
Claim your Office 365 Email/Qmail
Access Blackboard
Blackboard Collaborate Ultra for Students

Please visit the ITS Knowledge base to learn more about Blackboard Collaborate Ultra for Students.

Access DegreeWorks & Facts
Multi-Factor Authentication

How to Setup Multi-Factor Authentication Using a Phone 

  • Sign into your QC email account with your password like you usually do. After you choose Sign in, you will be prompted for more information.
  • Choose Next.
  • From the Additional security verification page, select the following options:
  • Step 1: How should we contact you?
  • Select: Office phone
  • Select: United States as the country name if not already selected.
  • Enter the 10-digit phone number by which to be contacted. Do not include spaces, parentheses, or any other punctuation marks. Note: Please do not use your office number/extension.
  • Choose Next.
  • You will receive an automated call. Answer the call, and when instructed, press # on the phone keypad.
  • After your call is completed, you should see the following screen. Click Done to continue.

You will be directed to your QC email account. Your QC email account is now secured using Multi-Factor Authentication via office phone verification.

Additional Resources: