About

Troy J. Hahn serves as Chief Information Officer and Assistant Vice President of Queens College. As the CIO, Hahn directs the Office of Information Technology Services (ITS), which supports the IT needs of the college administratively and academically. He is also responsible for developing the college’s technology strategy and providing leadership and direction concerning the technical operations of the college’s core academic and administrative applications, network, telephone, and data systems.

The ITS Business Operations team supports the College by providing targeted training, developing operational policies, and instructional documentation to help the college community. Help Desk Service offers hands-on support to troubleshoot any issues and enhance learning and productivity.

The ITS Office of Finance, HR, and Central Receiving and Distribution oversees ITS budget, purchasing, Student Technology Fee, and the distribution of all daily sorting and processing of incoming, outgoing, and interoffice mail packages for the College. 

The Project Management Office serves as the institution’s hub for coordinating and guiding projects that support strategic goals and operational priorities. It establishes common standards, tools, and practices to ensure projects are delivered on time, within scope, and aligned with organizational needs. The office works across academic, administrative, and technical areas to provide oversight, improve resource use, and promote collaboration. 

The divisions of IT Infrastructure Services, Networking, and Enterprise Applications are responsible for providing the foundational support required to sustain the college’s technology environment. These areas oversee the design, maintenance, and security of core communication and information systems, including email, telephony, QC Wi-Fi, enterprise applications, and the campus network infrastructure.

ITS Training focuses on strengthening skills and knowledge within the IT division providing consistent training on tools, processes, and standards used across ITS, ensuring staff have the resources they need to deliver reliable and efficient services. The office supports professional growth, promotes consistency in technical practices, and helps align day-to-day work with departmental goals. By investing in internal training, ITS provides collaboration, reduces knowledge gaps, and builds a more resilient and capable technology team.

This team focuses on institution-wide, cross-functional initiatives that require agile, high-impact collaboration and execution.