ITS Strategic Plan & MSCHE Alignment
The Queens College Information Technology Services (ITS) department’s Strategic Plan aligns with the Middle States Commission on Higher Education (MSCHE) accreditation standards. The table below demonstrates the relationship between the ITS strategic goals and MSCHE standards, highlighting how technology planning, services, and governance support the College’s mission, institutional effectiveness, and continuous improvement.
| wdt_ID | QC ITS STRATEGIC PLAN | QUEENS COLLEGE | CUNY (Lifting NY) | MSCHE ALIGNMENT | wdt_created_by | wdt_created_at | wdt_last_edited_by | NOTES | wdt_last_edited_at |
|---|---|---|---|---|---|---|---|---|---|
| 2 | Goal 1: Implement innovative technology solutions for classrooms and labs | • Curriculum: An integrated, interdisciplinary, experiential academic foundation. • Faculty Scholarship and Creativity: Interconnected with teaching, learning, and student success. • Transform Academic Program Review (i.e. Department Self Studies) to serve as an engine for curricular review, assessment of learning, and improvement of department effectiveness, Incorporating a DEI perspective. • Make infrastructure investments that demonstrate support for DEI. • Foster the conditions that allow faculty scholarship, creativity, and research to thrive and have an impact on teaching excellence, student learning, and student success, as well as diversity, equity, and inclusion. • Build our whole community membership—as advisors, mentors, coaches, navigators—in support of student success, using many tools, including technology, to facilitate connections. |
• Maintain State-of-the-Art Facilities & Technology • Reshape Student Success |
Standard I: Mission and Goals The institution’s mission defines its purpose within the context of higher education, the students it serves, and what it intends to accomplish. The institution’s stated goals are clearly linked to its mission and specify how the institution fulfills its mission. Criterion 2. institutional goals that are realistic, appropriate to higher education, and consistent with mission. |
rwarren | 03/18/2026 06:46 PM | rwarren | 03/19/2026 12:07 PM | |
| 3 | Goal 2: Create a consistent, reliable, and engaging instructional technology experience for students and faculty | • Curriculum: An integrated, interdisciplinary, experiential academic foundation. • Faculty Scholarship and Creativity: Interconnected with teaching, learning, and student success • Across disciplines, offer a distinctive, coherent QC learning experience that is aligned with QC’s mission and values. • Foster the conditions that allow faculty scholarship, creativity, and research to thrive and have an impact on teaching excellence, student learning, and student success, as well as diversity, equity, and inclusion. • Develop and innovate cohort-based or cohort-like experiences to serve all students. • Build our whole community membership—as advisors, mentors, coaches, navigators—in support of student success, using many tools, including technology, to facilitate connections. |
• Maintain State-of-the-Art Facilities & Technology • Reshape Student Success |
Standard III • Design and Delivery of the Student Learning Experience. • An institution provides students with learning experiences that are characterized by rigor and coherence at all program, certificate, and degree levels, regardless of instructional modality. All learning experiences, regardless of modality, program pace/schedule, level, and setting are consistent with higher education expectations. Criterion 4. Sufficient learning experiences and resources to support both the institution’s programs of study and the academic progress of all student populations. |
rwarren | 03/18/2026 07:12 PM | rwarren | 03/18/2026 07:12 PM | |
| 4 | Goal 3: Evaluate the effectiveness of IT Services for teaching and learning | • Curriculum: An integrated, interdisciplinary, experiential academic foundation • Faculty Scholarship and Creativity: Interconnected with teaching, learning, and student success • Student Success and Student Life: A community of care in support of student success • Develop and innovate cohort-based or cohort-like experiences to serve all students. • Build our whole community membership—as advisors, mentors, coaches, navigators—in support of student success, using many tools, including technology, to facilitate connections. |
• Maintain State-of-the-Art Facilities & Technology • Reshape Student Success • Advance Public-Impact Research |
Standard III: Design and Delivery of the Student Learning Experience • An institution provides students with learning experiences that are characterized by rigor and coherence at all program, certificate, and degree levels, regardless of instructional modality. • All learning experiences, regardless of modality, program pace/schedule, level, and setting are consistent with higher education expectations. Criterion 8. Periodic assessment of the effectiveness of student learning experiences for all student populations. |
rwarren | 03/18/2026 07:20 PM | rwarren | 03/18/2026 07:24 PM | |
| 5 | Goal 4: Develop a Model for Continuous Operational Improvement | • Curriculum: An integrated, interdisciplinary, experiential academic foundation • Develop systems, structures, and policies that facilitate change management and fundamentally improve curriculum, teaching, and interdisciplinary collaboration. • Build DEI into our campus-wide policies, processes, and interactions. • Build our whole community membership—as advisors, mentors, coaches, navigators—in support of student success, using many tools, including technology, to facilitate connections. |
• Maintain State-of-the-Art Facilities & Technology | Standard VI: Planning, Resources, and Institutional Improvement The institution’s planning processes, resources, and structures are aligned with each other and are sufficient to fulfill its mission and goals, to continuously assess and improve its programs and services, and to respond effectively to opportunities and challenges. |
rwarren | 03/18/2026 07:23 PM | rwarren | 03/18/2026 07:23 PM | |
| 6 | Goal 5: Create and promote professional development opportunities for division staff systematically for investment in personal growth within and outside the institution | • Build our whole community membership—as advisors, mentors, coaches, navigators—in support of student success, using many tools, including technology, to facilitate connections | • Improve Career Outcomes • Reshape Student Success • Maintain State-of-the-Art Facilities & Technology |
Standard VII: Governance, Leadership, and Administration • The institution is governed and administered in a manner that allows it to realize its stated mission and goals in a way that effectively benefits the institution, its students, and the other constituencies it serves. Even when supported by or affiliated with a related entity, the institution has education as its primary purpose, and it operates as an academic institution with appropriate autonomy. • Criterion 4d: Skills, time, assistance, technology, and information systems expertise required to perform their duties. |
rwarren | 03/18/2026 07:27 PM | rwarren | Need guidance from the Office of Institutional Effectiveness | 03/18/2026 07:27 PM |
| 7 | Goal 6: Enhance External IT Communications Goal 7: Improve Internal IT Communication |
• Fiscal Sustainability: Mission and values-aligned • Distinguish QC’s value proposition via marketing. • Build our whole community membership—as advisors, mentors, coaches, navigators—in support of student success, using many tools, including technology, to facilitate connections |
• Increasing Enrollment and Retention • Reshape Student Success • Maintain State-of-the-Art Facilities & Technology |
Standard II: Ethics and Integrity • Ethics and integrity are central, indispensable, and defining hallmarks of effective higher education institutions. • In all activities, whether internal or external, an institution must be faithful to its mission, honor its contracts and commitments, adhere to its policies, and represent itself truthfully. Criterion 6. Honesty and truthfulness in public relations announcements, advertisements, recruiting and admissions materials and practices, as well as in internal communications. |
rwarren | 03/18/2026 07:31 PM | rwarren | Need guidance from the Office of Institutional Effectiveness | 03/18/2026 07:34 PM |
| 8 | Goal 8: Establish a Sustainable IT Budget & Cost Funding Model | • Fiscal Sustainability: Mission and values-aligned • Manage the budget with transparency, using evidence from assessment. |
• Maintain State-of-the-Art Facilities & Technology • Advance Public-Impact Research • Reshape Student Success |
Standard VI: Planning, Resources, and Institutional Improvement • The institution’s planning processes, resources, and structures are aligned with each other and are sufficient to fulfill its mission and goals, to continuously assess and improve its programs and services, and to respond effectively to opportunities and challenges. Criterion 8: A record of responsible fiscal management, including preparing a multi-year budget and an annual independent audit confirming financial viability and proper internal financial controls, with evidence of corrective measures taken to address any material findings cited in the audit or an accompanying management letter. |
rwarren | 03/18/2026 07:36 PM | rwarren | 03/18/2026 07:37 PM | |
| 9 | Goal 9: Create new policies and processes that administer the technology infrastructure | • Curriculum: An integrated, interdisciplinary, experiential academic foundation | • Maintain State-of-the-Art Facilities & Technology | Standard VI: Planning, Resources, and Institutional Improvement • The institution’s planning processes, resources, and structures are aligned with each other and are sufficient to fulfill its mission and goals, to continuously assess and improve its programs and services, and to respond effectively to opportunities and challenges. |
rwarren | 03/18/2026 07:39 PM | rwarren | 03/18/2026 07:39 PM | |
| 10 | Goal 10: Improve technology and services that support campus infrastructure | • Develop systems, structures, and policies that facilitate change management and fundamentally improve curriculum, teaching, and interdisciplinary collaboration. • Develop and innovate cohort-based or cohort-like experiences to serve all students. • Build our whole community membership—as advisors, mentors, coaches, navigators—in support of student success, using many tools, including technology, to facilitate connections. |
Standard VI: Planning, Resources, and Institutional Improvement • The institution’s planning processes, resources, and structures are aligned with each other and are sufficient to fulfill its mission and goals, to continuously assess and improve its programs and services, and to respond effectively to opportunities and challenges. Criterion 12. Strategies to measure and assess the adequacy and efficient utilization of institutional resources required to support the institution’s mission and goals. Criterion 13. Periodic assessment of the effectiveness of planning, resource allocation, institutional renewal processes, and availability of resources. |
rwarren | 03/18/2026 07:42 PM | rwarren | 03/18/2026 07:42 PM | ||
| QC ITS STRATEGIC PLAN | QUEENS COLLEGE | CUNY (Lifting NY) | MSCHE ALIGNMENT | NOTES |