ATTENTION QC STUDENTS: Starting April 13, students’ new email addresses will be routed to a single mailbox. For information on what to do to set up your new account, visit the Students’ Email Accounts webpage.
ITS Helpdesk Office Location:
I-Building, Room 200 / Map Location
Office Hours
Fax: 718-997-5678
Online Support:
Online Support support for students is available.
QC Helpdesk Support Portal
Online Support Hours
Contact:
Email: support@qc.cuny.edu
Submit a ticket via Fresh Service
MFA Information:
To access our chat support select the chat icon on the lower right hand corner of this page.
CUNYfirst Account Information
All students must claim their CUNYfirst account in order to register for classes, view and pay their bills, check final grades, sign up for CUNY A!ert, Use Blackboard, Degreeworks as well as other services. Once your account is activated, be sure to save your CUNYfirst Username and your 8 digit CUNYfirst Empl ID in a safe location.
Claim your account your CUNYfirst account by clicking here.
Related Links:
- How to Reset Your CUNYFirst Password
- I Forgot My CUNYfirst Username
- Accounts & Access Page – CUNYfirst Information
Not finding what you are looking for? View more of our CUNYfirst student solutions, by clicking here.
Multi-Factor Authentication (MFA) Information
CUNY MFA:
Multi-factor authentication is a simple way of protecting Queens College email accounts and CUNY login credentials by requiring users to provide more than just their username and password when attempting to log in.
Any application that uses the CUNY Login Single Sign-On (SSO) system will now require MFA. This includes both University-wide tools and college-specific platforms such as the following: Brightspace, Blackboard, CUNYfirst, Degreeworks, FreshService Ticketing System (ITS Service Desk, Financial Aid, Registrar), QC Navigate360, Yealink Telephone.
Outlook Email MFA:
Multi-factor authentication adds a second layer of protection that requires our email users to prove their identity before they are granted access to their email account.
- Activating your Student Email (Qmail) and setting up MFA Instructions
- Set Up Your Qmail Video (YouTube)
Related Links:
AMS (formerly CAMS) / QC Username Account Information
All students entering Queens College must claim their AMS (formerly CAMS) / QC Username) account. Your QC Username (AMS) account allows you to access campus computers, Wi-Fi on campus (QWi-Fi), QC Mobile Print (QPrint), MyQC, obtain your QCard (College ID card), online parking applications and access other college web applications. Your Pin# for CAMS is the last six digits of your CUNYfirst Empl ID.
Claim your AMS (QC Username) account by clicking here.
Related Links:
- Claim AMS (QC Username) Account (YouTube)
- Activating AMS Account/Reset Your Password
- Accounts & Access Page – AMS Information
Not finding what you are looking for? View more of our student solutions, by clicking here.
Microsoft 365 / Office 365 – Students (CUNY Student Email)
After claiming your CUNY Login account, all Queens College students have access to Microsoft 365 (M365), including their official CUNY student email. This email account is used for all official Queens College and CUNY communications.
Student email account and login
Students access email using their CUNY Login account, not the former QMail address.
Username (CUNY Login): John.Doe25@login.cuny.edu
Password: Your CUNY Login password
Each student is assigned a Queens College and a CUNY-wide email address in the following formats:
John.Doe25@stu-mail.qc.cuny.edu
John.Doe25@cuny.edu
Messages sent to either of these addresses — and to any other CUNY student email addresses associated with the student — are delivered to the same Microsoft 365 mailbox.
For details on setting up your email, visit the Student Email Account webpage.
Brightspace
Brightspace from D2L is a cloud-based learning management system (LMS) that runs blended and fully online courses. It comprises three integrated platforms: learning environment, learning repository, and ePortfolio.
Click here to log in to Brightspace.
- How to Login to Brightspace (Student)
- Access Brightspace Video (YouTube)
Related Links:
Not finding what you are looking for? View more of our Brightspace student solutions, by clicking here.
QCard (the official ID of Queens College) Information
The new QCard—Queens College ID card—provides instant identification for members of the QC community and serves as a key card at buildings with secured doors. Every QC student and employee must have a QCard. The QCard must be carried at all times and presented to a Public Safety Officer or College Official upon request. To obtain a QCard, you must have a AMS (formerly CAMS) / Account Management System) account. If you do not have one, visit https://apps.qc.cuny.edu/ams.
For more QCard information, please visit the QCard webpage by clicking here.
Related Links:
- Q-Card Photo Submission and Card Distribution Process: Detailed instructions with screen shots.
- Payment for QCard Replacement
- Activating AMS Account/Reset Your Password
Not finding what you are looking for? View more of our student solutions, by clicking here.
CUNY Alert
CUNY Alert is the University emergency notification system that allows you to receive text, email, and/or voice alerts of emergencies or weather-related closings on your campus. All CUNY students, faculty, and staff are automatically enrolled in the CUNY Alert system. By signing into CUNYfirst, you can choose your campus or office locations, phone numbers for voice and text messages, and/or email addresses for emergency notifications delivered directly to you. Visit the CUNY Alert website for more information.
Access DegreeWorks & Facts
Degreeworks is web-based planning tool to help students and advisors monitor student’s progress towards their degree completion.
Click here to log in to DegreeWorks.
Related Links:
