IMMINENT THREAT
Bomb Threat
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
WHEN REPORTING A BOMB THREAT PHONE CALL:
➜ Provide your name, location, telephone number.
➜ Tell Public Safety Dispatcher exactly what the caller said.
IF YOU RECEIVE A BOMB THREAT PHONE CALL:
➜ Keep the caller on the phone as long as possible.
➜ Write down as much information as possible.
➜ Do not rely on memory.
ASK CALLER:
➜ When is the bomb going off?
➜ Where is it located?
➜ What does it look like?
➜ What will cause it to explode?
➜ Did you place the bomb?
➜ How many bombs were placed?
➜ Why was the bomb placed at the given location(s)?
➜ What is your name?
➜ What is your address?
LISTEN FOR AND TRY TO DETECT:
● age of caller
● gender of caller
● ethnicity of caller
● any unusual voice or
speech characteristics
● exact wording of threat
● background noises
● language ability of caller
If ordered to evacuate, carefully follow directions (page 16 of the Emergency Guide).
BE ALERT: Report any unusual items you see, as bombers
may leave explosive devices along the evacuation path.
Fire/Explosion
NOTIFY NYC FIRE DEPARTMENT: Dial 911
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
WHEN REPORTING A FIRE OR EXPLOSION:
➜ Provide your name, location, telephone number.
➜ Provide location of fire/explosion.
➜ Provide number of people trapped.
➜ Provide number of people injured.
PROTECT YOURSELF AND OTHERS:
➜ If you are on fire:
Stop, drop, and roll!
➜ If someone else is on fire:
Make them drop and roll! Cover them with a
fire blanket, if one is available!
➜ If you or others are in a smoke-filled environment:
Stay low and go!
➜ Evacuate using the nearest exit.
➜ Do not use an elevator unless instructed to do so by
emergency response personnel.
REMEMBER!
➜ If using a fire extinguisher, be sure it is correct type for the kind
of fire you are attempting to extinguish.
➜ Never attempt to put out a fire with your back to a wall.
Always leave a way out for yourself.
➜ A fire can double in size every thirty seconds. Speed is essential.
BE PREPARED:
● Locate and learn how to use fire extinguishers and fire blankets.
● Learn evacuation routes.
● Practice exiting your area by imagining you are in a
smoke-filled environment.
Gun Fire
NOTIFY NY POLICE DEPARTMENT: Dial 911
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
WHEN REPORTING ANY INCIDENT INVOLVING
FIREARMS AND SHOTS FIRED:
➜ Immediately call 911 (NYPD) and QC Public Safety.
➜ Provide your name, location, telephone number.
➜ Explain situation in detail, including any known injuries.
➜ Describe shooter(s)* and weapon(s)** to dispatcher.
➜ Provide last known location of shooter.
IF SHOOTER IS INSIDE AND YOU CANNOT ESCAPE:
➜ Shelter yourself and others: Lock the door.
➜ Get out of view: Find cover under a desk or other
large piece of furniture. Do not hide near windows.
➜ Be very quiet, listen. Play dead if there are multiple victims.
➜ Call 911, if able to safely do so.
IF SHOOTER IS OUTSIDE:
➜ Seek cover behind a solid barrier such as a stone wall, thick
tree, or car engine compartment.
➜ If you decide to escape, do not run in a straight line,
Run in a zig/zag fashion.
*If possible, try to provide a description of the shooter(s) including:
● hair color
● complexion
● height, weight
● gender
● general build
● facial hair
● markings (tattoos, piercings, scars)
● shirt color
● pants color
● footwear, hat
**If possible, try to provide a description of the weapon(s):
GUNFIRE
● How many weapons do you see?
● What type of weapons do you see?
● How many shots did you hear?
● Is the shooter carrying ammunition?
● Has the shooter made any statements?
Hazardous Material Incident
WHEN REPORTING A HAZARDOUS MATERIAL INCIDENT:
➜ Provide your name, location, telephone number.
➜ Provide exact location (building, room number) of hazardous
material.
➜ Give the exact name of the hazardous material and spell it out,
since many chemical names sound similar.
➜ Indicate whether you need medical attention.
PROTECT YOURSELF AND OTHERS:
➜ Evacuate/clear area using the NEAREST EXIT.
➜ Do not attempt to clean up the spill.
➜ Close all doors in order to isolate the area.
➜ Do not use an elevator unless instructed to do so by
emergency response personnel.
➜ If a hazardous material has spilled on you, immediately wash it off
using large amounts of water, only! (QC labs are equipped with
emergency showers and eyewashes, as well as spill containment
materials.)
➜ You and those around you may be contaminated. If so, decontamination
may be necessary to protect yourself and the lives of friends and family.
➜ If you suspect contamination, do not leave the site until you are
cleared by emergency response personnel.
REMEMBER!
➜ Know the location(s) of the emergency shower(s) before
working with hazardous materials.
➜ Do not hesitate to contact the Public Safety Dispatcher in the event
that you come across any type of suspicious material or substance.
Hurricane Preparedness
Up-to-date reports provided by the NYC Office of
Emergency management will be distributed by the
Queens College department of public safety
BEFORE LEAVING CAMPUS:
➜ Turn off and unplug all electrical equipment.
➜ Where possible, move computers, fax machines,
printers, and other equipment away from windows.
➜ Back up essential data files and documents.
➜ Clear desk surfaces.
➜ Secure or remove personal items.
➜ Cover your computer with plastic.
➜ Close window blinds or shades.
➜ Close and lock all doors.
REMEMBER:
In any type of emergency, always assist those with disabilities. (See page 19.)
FOR UPDATES ONCE YOU HAVE LEFT CAMPUS:
➜ Check local television, radio, and online news sources.
➜ Call Queens College’s main number 718-997-5000
and/or Public Safety 718-997-5912 / 5911.
➜ Check your email.
➜ Check your office voicemail at 718-997-4997.
➜ Check the Queens College and/or CUNY website.
www.qc.cuny.edu; www.cuny.edu
In the event that your work area sustains significant damage,
be prepared for the possibility that you may need to temporarily
relocate to a location away from the Queens College campus.
UTILITY FAILURE
Fumes/Vapors/Gas Leaks
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
WHEN REPORTING AN UNUSUAL ODOR OR FUMES:
➜ Provide your name, location, telephone number.
➜ Provide location of suspected source of odor/fumes.
➜ Should you feel the need to evacuate, do not hesitate and
use the NEAREST EXIT.
➜ If possible, avoid using elevators.
REMEMBER!
➜ Any spark may cause an ignition leading to an explosion.
● Do not pull fire alarms if you detect gas.
● Do not use light switches or switches on electrical devices.
● Do not use cell phones or two-way radios.
● Do not use lighters or burners of any kind.
➜ You may be quickly overcome by fumes, so prompt
evacuation is imperative.
➜ Some dangerous gases have no odor. Don’t let your safety
be controlled by your sense of smell.
➜ Under no circumstances should you enter a room or area from
which a strong odor or vapor is being emitted.
The more quickly information is passed on to the Public
Safety Dispatcher, the sooner the situation can be assessed
and communicated to the proper emergency response
personnel.
Power Outage/Water Leak
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
WHEN REPORTING A POWER OUTAGE / WATER LEAK:
➜ Provide location of incident.
➜ Report any noises or occurrences that happened
before the incident.
BE PREPARED:
● Keep a flashlight handy.
● Know how to locate the nearest exit.
● If a leak threatens your work area, move items off the floor.
● NEVER touch fallen electrical lines or exposed electrical wiring.
● If a hazard exists, evacuation may be the next step and
announcements regarding building closures will be made as
deemed necessary by campus officials.
Person(s) Trapped in Elevator
NOTIFY PUBLIC SAFETY:
If trapped, use elevator’s emergency phone or intercom
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
WHEN TRAPPED AND/OR REPORTING
PERSON(S) TRAPPED IN AN ELEVATOR:
➜ Give the location of the elevator, i.e., building and floor.
➜ When known, give the number of people trapped.
➜ Report any injuries/medical conditions.
➜ Report any noises or occurrences that happened
before the event.
➜ DO NOT attempt to exit the elevator if doors should
open between floors.
BE PREPARED:
● In each elevator you use, locate the STOP button
and the emergency telephone.
BUILDING
Campus Evacuation/Closure
In the event of a college-wide evacuation and closure,
the campus will be evacuated systematically following
standard mass evacuation procedures and all official
guidelines and protocols.
You must evacuate an area when ordered to do so.
This may be in response to the activation of an
audible / visible fire alarm and/or verbal orders from
campus police and/or other emergency response
personnel.
EVACUATION PROCEDURES:
➜ Organize the people in your room or work area.
➜ Count the number of people present.
➜ If not directed to a specific location, designate a gathering point
in case members of your group get separated during evacuation.
➜ Leave the building using the nearest safe exit.
➜ Do not use elevators unless told to do so by emergency response
personnel.
➜ When you reach your designated gathering point, again
count the number of people in your group.
➜ Keep all people together while waiting outside.
➜ If someone is missing, report your room number and names
of missing individuals to emergency response personnel.
➜ Re-enter the building only when advised to do so by police
or emergency response team members.
REMEMBER:
➜ Follow directions carefully: Evacuation techniques are carefully
selected keeping safety in mind. Hazards may exist that you are
not aware of.
➜ If you are given a specific evacuation route, carefully follow it
to avoid walking or driving into a toxic spill, fire, or other
life-threatening situation.
➜ Do not use personal vehicles to exit campus unless ordered to do so
by police or other emergency response personnel.
➜ If a person insists on leaving campus without authorization,
notify police or emergency response team members at scene.
Shelter in Place/Lockdown
A shelter-in-place / lockdown condition occurs when
the outside environment is not safe to enter due to
atmospheric contamination or a threat from a human
perpetrator.
All people on campus must remain inside and be
prepared to stay inside until the the outside area is
determined to be safe.
If a toxic environment exists outside, the HVAC system
will be turned off and buildings will be sealed.
No matter how physically or emotionally
uncomfortable you may become, you must not
open a door or window. This may jeopardize
the lives of everyone!
YOU WILL BE ALERTED AND RECEIVE INFORMATION
VIA ONE OR MORE OF THE FOLLOWING:
➜ telephone / voicemail / email
➜ CUNY Alert
➜ campus police
➜ emergency response personnel
REMEMBER:
➜ Family and friends may learn of the situation from news reports.
Advise them how to reach the college for information.
● Main QC number: 718-997-5000
● Department of Public Safety (24 hours): 718-997-5912 / 5911
➜ Campus officials will be in contact with news media and will keep
campus personnel informed.
BE PREPARED:
➜ If possible, keep non-perishable food and water in
your office or workspace.
➜ Have additional prescription medications available.
➜ Keep a battery-powered radio on hand.
➜ Keep a flashlight with fresh batteries near your desk.
➜ Keep a cell phone charger at work.
➜ Consult with your family to develop an Emergency Response Plan
so everyone knows what to do in the event of a major crisis.
This applies to students as well.
MEDICAL
Medical Emergency
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
NOTIFY NYC EMERGENCY MEDICAL SERVICES
(EMS): Dial 911
REPORTING A MEDICAL EMERGENCY ON CAMPUS:
➜ Call Public Safety and/or 911 and state:
“This is a medical emergency.”
➜ It is particularly important to notify Public Safety of medical emergencies
since they can expedite the arrival of EMS personnel by providing directions
as well as an escort to the scene of the emergency.
➜ Public Safety officers can render assistance until EMS arrives.
They are trained and equipped to provide basic first aid and,
if warranted, application of CPR and a defibrillator. All campus
buildings contain at least one AED (automatic external defibrillator) unit.
BE PREPARED TO PROVIDE THE FOLLOWING:
● location of the emergency
● number you are calling from
● type of medical emergency
● answers to the following questions:
Is the victim conscious?
Is the victim breathing?
Is the victim bleeding?
How many victims are involved?
REMEMBER!
➜ Do not hang up until instructed to do so by
Public Safety or 911 dispatcher.
➜ Do not move victim unless he/she is in imminent danger.
➜ Move harmful objects away from someone having a seizure.
➜ Do not give the victim anything to eat or drink.
➜ Try to keep the victim calm and assure him/her that help is on the way.
➜ Comply with all instructions given by emergency response personnel.
Vehicular Accident Involving College Vehicle(s)
NOTIFY PUBLIC SAFETY:
If trapped, use elevator’s emergency phone or intercom
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
IF INVOLVED IN AN ACCIDENT
WITH A COLLEGE-OWNED VEHICLE:
➜ Provide Police/Public Safety Dispatcher location of accident.
➜ Provide your name and number you’re calling from.
➜ Provide a thorough description of the incident to
assure appropriate resources are dispatched.
➜ Don’t move victim(s) unless there is a threat of fire,
explosion or other extreme risk to the victim.
BE PREPARED TO:
● Tell responding officers what occurred.
● Present your driver’s license, insurance, and registration
cards to the police.
● Request copy of Police Accident Report for the college.
● File incident report with the Office of Public Safety
VIOLENCE/MENTAL HEALTH
Violence/Fighting
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
WHEN REPORTING ANY INCIDENT INVOLVING
A PHYSICAL CONFRONTATION OR VIOLENT ACT:
➜ Provide name, location, telephone number.
➜ Explain the situation to the Public Safety Dispatcher in detail.
➜ Report any injuries.
PAY CLOSE ATTENTION TO:
➜ How many people are involved?
➜ Do you see any weapons?
➜ Do you know any of the participants?
DESCRIBE PARTICIPANTS BY NOTING:
● gender
● complexion
● height, weight
● hair color
● general build
● facial hair
● markings (tattoos,
piercing, scars)
● clothing type, color
● footwear type, color
IF SOMEONE IS FLEEING THE SCENE, NOTE:
➜ What direction?
➜ If in a vehicle, what make, model, color, license plate number?
➜ Are there any passengers?
REMEMBER THAT WEAPONS MAY BE INVOLVED!
➜ Help steer bystanders away from possible danger,
but do not attempt to separate fighting participants
or mediate the situation by yourself
Psychological Crisis/Suicide Threat
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
NOTIFY PSYCHOLOGICAL COUNSELING CENTER:
Campus phones: ext. 75420
Other phones: 718-997-5420
WHEN REPORTING A PSYCHOLOGICAL
CRISIS OR SUICIDE ATTEMPT AND/OR THREAT:
➜ Provide your name, location, telephone number.
➜ Explain the situation to the Public Safety Dispatcher in detail.
➜ If you cannot leave the person unattended, send
someone else to make the notification.
➜ Indicate if person is armed and, if so, describe the weapon.
REMEMBER:
➜ Take all suicidal comments very seriously.
Assuming the person is only seeking attention is a
very serious and potentially disastrous error.
➜ If you believe that a student, employee or visitor is suicidal
immediately report the matter to the
Office of Public Safety and/or the Psychological
Counseling Center.
➜ Do your best to make the person feel safe and/or
keep them safe until trained personnel have been
notified and/or have arrived.
➜ Try not to act shocked. The person is already
highly distressed, and if you act shocked by what is said,
the person may become more distressed.
Continue to talk to them as long as there is no
imminent threat to you, but get help immediately.
➜ Keep your own safety in mind. A student may not intend
to harm you, but it can happen due to emotional distress.
MAPS, CONTACTS. AND SERCIVES
Disabled Persons Evacuation Procedures
Each semester, the Public Safety Department
is advised of the schedules of those individuals
who use wheelchairs or have other mobility
constraints in order to be prepared to offer
timely assistance in the event of evacuation of
an area or building.
During an emergency evacuation, assistance from other members
of the college community may be needed to assist disabled individuals:
REMEMBER:
● Leave the building via the NEAREST SAFE exit possible.
● Never use an elevator in a building involved in a fire unless
specifically directed by emergency response personnel.
● Seek assistance, if needed, in accompanying the disabled
individual(s) to a safe location.
Reporting an Emergency/Receiving Emergency Information
NOTIFY PUBLIC SAFETY:
Campus phones: exts. 75912 / 75911
EMERGENCY blue phones: Push call button
Other phones: 718-997-5912 / 5911
TO REPORT AN EMERGENCY:
➜ Call Public Safety and state
“This is an emergency.”
➜ Give nature and location of emergency.
➜ Give number you are calling from.
➜ Unless there is an immediate threat to you,
do not hang up until instructed to do so.
If the situation warrants, Public Safety will summon the appropriate
emergency responder and provide assistance until the responder arrives.
NOTE: This does not preclude your calling 911, but because they are
unfamiliar with names and locations of campus buildings, emergency
responders will first go to the Kissena Blvd. Public Safety office to notify
Public Safety of their presence and gain their assistance.
Failure to notify Public Safety will result in delays in responding.
IN THE EVENT OF AN EMERGENCY:
You will be alerted and provided with additional information by one or more
of the following:
➜ telephone / voicemail / email
➜ CUNY Alert
➜ campus police
➜ emergency response team members
REMEMBER:
In any type of emergency, always assist those with disabilities.
Emergency Contact Numbers/Call Boxes
OFFICE OF PUBLIC SAFETY……………………………..718-997-5912 / 5911
(on campus phones, dial extensions 75911 / 75912)
EMERGENCY BLUE PHONES
EMERGENCY blue phones provide immediate contact with Public Safety by
simply pushing the call button. They are strategically placed throughout campus.
Locations include pedestrian walkways, parking lots, and campus tunnels.
OTHER CAMPUS EMERGENCY CONTACT NUMBERS
Environmental Health and Safety………………………………………………. 718-997-2881
Buildings and Grounds………………………………………………………………. 718-997-3520
Health Service Center ……………………………………………………………… 718-997-2760
Psychological Counseling Center …………………………………………. 718-997-5420
OFF CAMPUS ASSISTANCE NUMBERS
NYC Police, Fire, Emergency Medical Services (EMS) ………………………………..911
107th Precinct (71-01 Parsons Blvd, Flushing) …………………………. 718-969-5100
Engine 299-Ladder 152 (61-20 Utopia Pkwy, Fresh Meadows)… 718-476-6299
NYC Poison Control Center………………….212-POISONS or 212-764-7667
NYC Government Information ……………………………………………………………………311