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Help Desk


ITS Help Desk

The ITS Help Desk provides technology support to Queens College students, faculty, staff and guests

I T S  ​HELP DESK HOURS  AUG 27 - DEC 20  2019
 
Monday  -  Thursday  9:00am to 7:00pm
Friday  9:00am to 5:00pm
Saturday & Sunday           ​ 9:00am to 1:00pm

PHONE (718) 997-4444

Help Desk respond to issues regarding:

    • QC Username
    • MyMail (Faculty & Staff)
    • Blackboard
    • Office 365 (Students)
    • CUNYfirst
    • QC wireless access
    • Hardware (QC owned only)
    • Software (QC installed)
    • Virus removal
    • Computer updates

Technical support for all QC students, faculty and staff is provided via following  the following:

All service desk tickets are managed by our Call Management System (CA Service Desk). Customers will be given a call number, followed by an email with the call details once the request for service is entered in the system. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
 

 Office Information

 
Manager: Sergio A. Cruz
Location: Dining Hall 151
Phone: 718-997-4444
Fax: 718-997-3198
Email: Helpdesk@qc.cuny.edu
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