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Job Description
  Job Title: Student Life Specialist (Assistant Director of Student Advocacy and Appeals)
  Job ID: 21136
  Department: Student Appeals
  Location: Queens College

​Reporting directly to the Director of Student Advocacy and Appeals, the Student Advocacy and Appeals Specialist will be responsible for the processing and approval of a variety of student appeal processes. The specialist will review and approve appeals for additional evaluated credits, late and retroactive withdrawals and more. Along with the Director, the specialist will assess the department’s performance, and make recommendations to enhance/resolve student issues and create a more efficient appeals process.

Along with the CUNY Title Overview, the specialist will perform the following tasks

-    Assist with the development and maintenance of an ongoing assessment plan of the departments’ procedures
-    Manage the Student appeals application process
-    Oversee department electronic records such as student lists, appeals statuses and ensure that policies and procedures are adhered to
-    Serve as the liaison to the Presidents’ office and Academic Departments in an effort to resolve student appeals
-    Implement and assess educational programs for students in an effort to reduce students dismissals and improve the colleges’ retention, graduation and satisfaction rates
-    Advise students in academic crisis
-    Support various administrative responsibilities for the Student Advocacy and Appeals


- Develops and implements programming, services, and learning opportunities for students, promoting the personal development of a diverse student population.

- Administers one or more student affairs programs, providing program management, assistance with policy development, supervision and training of all professional and support staff, budget monitoring, and report preparation

- Serves as a resource to student groups and/or populations as a consultant and advocate for their concerns

- Researches and stays current on higher education programs, trends, and issues with student impact

- Produces workshops and materials to support student programs; manages on-line communities; develops on-line social networking activities, and develops and maintains multimedia content on program web sites

- Performs related duties as assigned.


​Bachelor's degree and four years' related experience required.


​•    Master’s Degree preferred
•    Two (2) years of experience in academic advising or resolving student appeals at the college level
•    Demonstrated experience in resolving student challenges
•    Experience working at a diverse urban college or university
•    Experience working with PeopleSoft software


​Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.  We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.  Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.



​If you are viewing this job posting on any website other than CUNYfirst, please follow the instructions below:

- Go to
- In the box under "job title/ keyword", enter "21136"
- Click on "Student Life Specialist- Assistant Director of Student Advocacy and Appeals"
- Click on the "Apply Now" button and follow the instructions.

Please note that the candidates must upload a cover letter describing related qualifications and experience, resume, and the name and contact information of three (3) professional references as ONE DOCUMENT in any of the following formats:  .doc, .docx, or .pdf format.

**Please use a simple name for the document that you uploaded, for example:  JDoeResume.  Documents with long names cannot be parsed by the application system.


Visit CUNY website to apply!
CUNY offers a comprehensive benefits package to employees and eligible dependents based on the job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
The City University of New York is an Equal Opportunity Employer which complies with all applicable laws and regulations, and encourages inclusive excellence in its employment practices.
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