Click on the questions below to see their corresponding answers.
What happens if I lose my QCard?
If you lose your QCard, please login to your QCard account (CLICK HERE), go to the Card Services link and deactivate your card. You should also complete a report with the Public Safety Office in Jefferson Hall, Room 200. You may obtain a new QCard for a replacement fee at the ITS QCard Office in the Dining Hall building, Room DH-116A. Your old deactivated QCard will no longer work anywhere on campus. Please be aware that you remain responsible for card transactions and costs prior to deactivation. Falsifying, altering, or misusing your own or anyone else's ID card in any way is strictly prohibited by the college.
What do I do if my QCard is stolen?
Please login to your QCard account (CLICK HERE ), go to the Card Services link and de-activate your card. If you have reported the stolen QCard to the Police Department, please provide the police report to the ITS QCard Office in Dining Hall, Room DH-116A, to waive the QCard replacement fee. Fund accounts on your old card will be deactivated and available balances will be transferred to a new QCard right away.
How do I add QBucks to my QCard?
Cash deposits in denominations of $5, $10, and $20 may be made at any QCard Station on campus. Cash deposits will be immediately credited to your account.
You or your parents, guardian, or benefactor may replenish your QBucks account online through your QCard account, which accepts MasterCard and Visa, and bank debit cards. Electronic deposits are posted to your account immediately.
You can also download the free Blackboard eAccounts application from the Apple store for iOS or Play Store for Android, to make QBucks deposits to your QCard using MasterCard or Visa.
Can I withdraw cash from my QCard fund accounts?
No, your QCard is not an ATM card. You do not have the ability to withdraw cash from it.
At the end of the year, what happens to cash remaining in QBucks accounts?
QBucks accounts automatically roll over from one semester to the next. Upon withdrawal, graduation, or termination of employment from the college, QCard holders must request refunds in writing. Proof of separation from the college may be required; all Queens College liabilities must be settled before the check will be processed.
What is the difference between QMeals and QBucks accounts?
QMeals is associated with meal plans and can be used only in campus dining facilities. QMeals is good for the duration of the student's meal plan; plans expire at the end of the academic year. QBucks accounts do not expire. They can be used in campus dining facilities, at select merchants on campus, and at the photocopiers, and printers located at the OIT labs.
Why can't parents view students' account balances and activity online?
According to the Family Educational Rights and Privacy Act (FERPA), we are unable to share this information. FERPA protects students' privacy. Students may share the password to their online account, allowing a parent to sign in. To learn more about FERPA, CLICK HERE.
How to obtain a Guest QCard?
In order for a Guest to obtain a QCard, they must first be sponsored for a Guest CAMS account. To sponsor a Guest for a CAMS account, a CAMS request form has to be filled out with a specific expiration/end date, and signed by the sponsor and Guest.The following link may be used to download the CAMS form: CLICK HERE The CAMS form must be filled out and submitted to the ITS Helpdesk in DH-151. When the CAMS administrator has processed the accounts, she will email the person at their personal email address with instructions on how to provision the accounts.
Once the CAMS accounts have been provisioned, it takes an overnight update process to populate that information into the ID System. If account holders are able to provision their CAMS account before 1:30 pm on a normal business day (Monday-Friday 9am-5pm), an update process will populate that information into the ID System by 2:15 pm. The account holders can then come by to the ITS QCard Office at 2:15 pm or later, with at least one form of an official picture ID (Passport/Driver’s license/Resident Alien card/previous school ID/or the like), to acquire their QCard.
Guest or Staff QCards for: Summer Research Interns/Fellows/Scholars/Visiting Students/Family
A Staff or Guest CAMS request form has to be filled out by those being sponsored, and signed by the respective department Chair. Those with a Staff designation will receive a Black QCard. Those with the Guest designation will receive a Red QCard.
Guest QCards for Non-QC, CUNY students residing at the Summit:
As they are not registered for classes at Queens College, they have to be sponsored for a Guest CAMS account by the Office of Student Affairs (Frese Hall Rm 102 | 718 997-5000). A Red QCard with Guest designation is given to these students.
Door access to the Queens Hall building, and the Benjamin Rosenthal Library (BRL) is provided by default on all active QCards. All additional door access that may be needed will have to be requested by the respective department, from our campus Door Access Administrator, Mr. Reuben Borrero.
QCards for Continuing Education (ELI)/ Professional and Continuing Studies (PCS):
A list of English Language Institute and Paralegal Studies students are sent from Ms.Oneida Nieves to the ITS Helpdesk (CAMS Administrator) for processing. When the CAMS Administrator processes the list, she notifies Ms.Oneida Nieves from ELI to have the students provision their CAMS accounts, and come by to the ITS QCard Office to obtain their QCards. A Red QCard with ELI designation is given to these students.
A list of PCS students will be sent from Ms.Josephine Gesuale to the ITS Helpdesk (CAMS Administrator) for processing. When the CAMS Administrator processes the list, she will notify Ms.Josephine Gesuale from PCS to have the students provision their CAMS accounts, and come by to the ITS QCard to obtain their QCards. A Red QCard with PCS designation will be given to these students.
Townsend Harris High School (THHS):
A Townsend Harris High School administrator submits Guest CAMS forms to the ITS Helpdesk (CAMS Administrator) for processing. When the CAMS administrator has processed the accounts, she will email the administrator with instructions on how to provision the accounts. THHS teachers make an appointment to come by to the ITS QCard Office with their students, to obtain their QCards. A Red QCard with THHS designation is given to these students.
All other High School Students: College Now/SEEK/The Queens School of Inquiry
They receive the regular white student QCards, with the Student designation.
Tech Incubator (TIQC):
Mr. Weeks Mensah submits Guest CAMS forms to the ITS Helpdesk (CAMS Administrator ) for processing. When the CAMS Administrator processes the list, she notifies Mr. Weeks Mensah to have the Guests provision their CAMS accounts, and come by to the ITS QCard Office to obtain their QCards. A Red QCard with TIQC designation is given to these guests.
QCards for Contractors/Work men: Upon approval from the Director of Public Safety, Mr. Pedro Pineiro, a construction logo QCard with the designation “Guest Card Construction” can be provided to contractors hired to do construction related work on campus.
How do I obtain my Library Barcode, if I am only an Online Student?
Every QC student must provision their CAMS account, even if they are online students that are never on campus. Activating the CAMS account ensures that a library barcode is generated. To activate your CAMS account, please CLICK HERE
If an online student who has activated their CAMS account, needs their generated Library Barcode, we can arrange to have it emailed to them upon a written request. The request must be made to the ITS QCard Office email account (email@example.com), and must be made from the student’s official CUNY email account.
ITS QCard Office
Dining Hall - Room DH-116A
Fall 2019 Office Hours:
Monday-Friday 10:00AM - 5:00PM
Office hours may be changed.
Information Technology Services