Transcript FAQs
1. How can I order a transcript?
All students, regardless of when they attended, can order their online via Credentials
here using a valid credit or debit card. Only requests for official transcripts may be placed online. Online orders are generally processed within one to two business days after the order has been authorized and approved.
Credentials Customer Service may be contacted at (847) 716-3005.
The current fee for each transcript request processed by the Office of the Registrar is $7 USD. CUNY-to-CUNY transcripts are free of charge. Online orders require a $2 USD processing fee, for a total of $9 USD per transcript request, or a total of $2 USD per CUNY transcript request.
2. Can I order transcripts for academic departments within Queens College?
No. You do not need to order transcripts online for academic departments as they can access your record if necessary. If department personnel have any questions, they may email
recordsmanagement@qc.cuny.edu using their QC email address. Any online orders placed for the Queens College Admissions Office (Undergraduate or Graduate) and/or a Queens College academic office will be cancelled.
3. Can I pick up a transcript?
Yes. A student can request to pick up the transcript when they place the order online. Transcripts may be picked up by the student at the Office of the Registrar (JH 100) and photo ID must be shown at the time of pick up. If the student does not ask to pick up the transcript within one month of the request being fulfilled, it will be mailed directly to the recipient listed on the request.
4. Will I be notified if there is a problem with processing my transcript?
Yes. The Office of the Registrar will attempt to reach you by phone and/or email if there is any difficulty in processing your transcript request. All accompanying documents and a letter explaining the reason why your request was not granted will be returned by mail if we are unable to reach you.
5. If there is a hold (negative service indicator or stop) on my record, will it prevent me from obtaining a transcript?
Some Queens College holds (negative service indicators or stops), such as Bursar, Library, Dean of Students, and Federal Aid Exit Interview holds, will need to be cleared with the appropriate office or CUNY College before the Office of the Registrar can honor your transcript request. Please note that some CUNY-wide holds (holds from other colleges) may also prohibit transcript printing.
6. Can a transcript be emailed or faxed to other institutions?
No. Our office does not transmit transcripts electronically, and they cannot be emailed or faxed to students or institutions.
7. Can someone else request and/or pick up a transcript for me?
Yes, with your authorization. The request must include a signed letter from the student along with a copy of the original picture ID with his or her signature on it. The letter must cite the student's name, CUNYfirst ID number or SSN, address, telephone number, approximate dates of attendance, and graduation date if applicable. The name of the person picking up the request must also be included. Finally, the person picking up the request will have to be properly identified with either a driver's license or another form of valid signed picture ID.
