
CETLL + ITS Drop-in Hours
Schedule for week beginning Monday, December 4.
- Tuesday, 12pm-2pm
- Wednesday, 1pm-3pm
Join the Zoom at https://bit.ly/QCxCETLL__Zoom.
Dial by your location
+1 646 931 3860 US
+1 646 876 9923 US (New York)
Meeting ID: 829 2306 8123
Find your local number: https://us02web.zoom.us/u/kraqSX05V
ITS Virtual assistance via Zoom
Note: ITS staff will provide assistance in installing Cortex XDR onto your QC-issued devices
Hours for the week beginning Monday, December 4:
- Monday, closed
- Tuesday, 12pm-5 pm
- Wednesday, 1pm-5pm
- Thursday-Friday, closed
Please note, assistance with WordPress content publishing will not be available via Zoom. Please submit a support ticket for questions and inquiries.
Please be sure to join at least 30 minutes prior to the end of a session in order to allow us to end sessions at the designated time. Join the Zoom at https://bit.ly/QCxCETLL__Zoom.
Dial by your location
+1 646 931 3860 US
+1 646 876 9923 US (New York)
Meeting ID: 829 2306 8123
Find your local number: https://us02web.zoom.us/u/kraqSX05V
For more information, visit ITS at https://www.qc.cuny.edu/its/.
ITS Virtual Support via the Fresh Service Ticketing System
Note: ITS staff will provide assistance in installing Cortex XDR onto your QC-issued devices
Go to https://support.qc.cuny.edu to create a ticket or send an email to support@qc.cuny.edu.
- Monday-Thursday, 8 am-10 pm
- Friday, 8 am-5 pm
ITS In-person Assistance
Note: ITS staff will provide assistance in installing Cortex XDR onto your QC-issued devices
Location: Kiely Hall 226
Hours of operation (subject to change):
- Monday-Thursday, 9am-10pm
- Friday, closed
Please note: The ITS Help Desk location in Kiely Hall 226 currently has limited staff. Wait times will likely be longer. We encourage you to create a Fresh Service ticket in the event you are unable to wait for Zoom assistance or require additional help. Thank you for your patience and understanding.
If you have trouble accessing your QC or CUNY accounts
Please direct all inquiries regarding your Queens College or CUNY accounts to the ITS help desk: https://support.qc.cuny.edu/support/home